Success and support services

We partner with every single customer to ensure they’re effectively 
automating the hardest parts of IT.

Onboarding

We want to ensure your success from day one. Get up and running in no time with free and unlimited onboarding.

Support

You’re not a ticket or a number on a screen. Consider our support team to be an extension of your company at no extra cost.

Training 

Become a Certified IT Ninja. Advance your career and educate your team at the NinjaOne Academy.

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At NinjaOne, our relationship begins with our first contact. We strive to ensure that every interaction is easy, refreshing and successful, so you’re confident in your decision to become an IT ninja.“

Michael Shelton,
VP of Global Product Support,
NinjaOne

Response time

31m

Annual Average

CSAT score

98.4 CSAT

Annual Average

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Moving 100,000 devices in 90 days is no small feat…Ahead of the migration, NinjaOne prepared the assets that we needed to be successful: documentation, the Dojo, and technical support. NinjaOne was there for us the whole way.”

Dan Shapero,
President/COO,
TeamLogic IT

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The support team was super helpful and the articles in the NinjaOne Dojo made it immensely easy to do just about anything. And, whenever we had questions, the response from NinjaOne was almost instantaneous. This level of support allowed us to deploy NinjaOne to all our endpoints in 30 days.”

Kyle Thompson,
Manager of Global Infrastructure Operations,
Patra

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