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Industry:

Headquarters:

Melle

Products Used:

Citex Holding Reduced its Time to Resolution by 50% with NinjaOne

Challenges
  • Lack of remote endpoint management
  • Patchwork of IT tools
  • Outdated, inefficient ticketing system
  • Lack of technician bandwidth
Results
  • Cloud-native endpoint management
  • All-in-one, powerful tool
  • 50% reduction in MTTR
  • Fully automated patch management
Cite logo black

Industry:

Headquarters:

Melle

Products Used:

Overview

Based in Melle, Germany, Citex Holding GmbH has amassed decades of specialized technological expertise through research and entrepreneurship. A surge in remote work and changes in national legislation led Citex Holding to search for a new viable endpoint management solution. After extensive research, Citex Holding found NinjaOne superior to Ivanti and Microsoft.

Learn why Citex selected NinjaOne over Ivanti and Microsoft WSUS.

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Instant time-to-value

“With other solutions, we had to do a lot of configurations to get the systems up and running initially. With NinjaOne you install it and immediately reap the benefits,” said Andreas Howering, IT manager at Citex Innovative Technologies.

screenshot of NinjaOne ticketing dashboard

Resolving tickets faster

Citex Innovative Technologies achieved an impressive 50% reduction in its mean-time-to-resolution by harnessing the collective power of NinjaOne Endpoint Management and NinjaOne Ticketing.

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Essential for success

“NinjaOne provides us with a sense of security. When we have a new device, the first step is always to install NinjaOne. It’s the most essential thing we install on new devices,” said Howering.

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