Manual tasks eliminated
Prior to NinjaOne, Collett personally handled all troubleshooting, helpdesk inquiries, and patching. When he deployed NinjaOne, he immediately leveraged automations to increase his bandwidth. “With NinjaOne automations, I save 40 hours a month,“ said Collett.
80% less helpdesk requests
“Since using NinjaOne’s automatic reboot feature, we’ve reduced the number of helpdesk calls we get by 80%. When we do receive calls, NinjaOne’s remote access reduced our issue resolution time by 89%,” said Collett.
Real-time device visibility
“After using [NinjaOne’s] software inventory feature, I found 15 devices that were not accounted for,” said Collett. “Now, I can pull an accurate report of all my devices and have complete visibility into what applications are downloaded on each device.”
