Flash Revs Up Efficiency, Customer Satisfaction, and Profitability with NinjaOne

Challenges

Poor visibility into parking kiosks
No remote control
Resource-consuming, manual support
Not scalable
Clunky UI

Results

Real-time visibility
User-friendly, automated endpoint management
Instant remote control
Hundreds of hours saved per software deployment
Increased profitability and scalability

Industry:

Technology

Headquarters:

Austin, TX

Products Used:

Endpoint Management, NinjaOne Remote, Patch Management

Overview

Flash is at the forefront of providing a seamless parking experience through an all-in-one solution that integrates parking and EV charging into the apps drivers already use. With 16,000+ locations and more than 450 million driver touchpoints, Flash processes over a billion transactions every single year.

Maintaining this vast network which includes 20,000 parking kiosks, is essential to Flash’s scale and success. Any downtime disrupts drivers, frustrates parking operators, and puts the brakes on revenue. Keeping kiosks online—at scale—used to be a huge challenge as Flash’s previous endpoint management tool lacked the real-time visibility and instant remote access needed to proactively monitor and quickly remediate.

Flash needed a modern, scalable solution to keep parking kiosks operational and to ensure owners and operators it could keep traffic—and revenue—moving in the right direction.

Learn how Flash unlocked efficiency and increased profitability by switching to NinjaOne to manage and support over 20,000 parking kiosks.

Real-time visibility

Flash implemented NinjaOne Endpoint Management and gained real-time visibility into all 20,000 kiosks from a single, intuitive dashboard. IT teams can zoom out for a high-level health check or drill down into individual kiosks to proactively address issues, sometimes before customers even notice.

“NinjaOne allows us to ensure the system is up and running 24/7/365,” IT Director, Rory McCune said. “We monitor everything in real time, from tape and ink levels, to QR scanner performance and credit card readers. Owner-operators don’t have to worry about their kiosks being down because we alert them before issues impact their operations and revenue. It allows them to be very proactive in managing their parking assets.”

Massive ROI and cost savings

“NinjaOne lets me instantly see which devices in our fleet don’t meet a required software version and run an automation to update them in real time,” Product Manager, John Durham said. “Automation saves us hundreds of hours per software deployment, which would previously have been lost to manual work.”

In addition to simplifying and automating endpoint management, NinjaOne’s competitive pricing immediately reduced Flash’s costs. “NinjaOne gives us a lower per-kiosk price than our previous provider; when you multiply that by 20,000 kiosks and counting across the globe, the savings really add up,” McCune said. “NinjaOne allows our business—and the owners and operators we work with—to be more profitable. It’s a win-win for everyone.”

NinjaOne Remote eliminates costly site visits

In the past, troubleshooting a kiosk meant dispatching a technician on-site. Now, with NinjaOne Remote, Flash technicians can remotely support a kiosk at any of its 16,000+ locations, without ever leaving their desk.

“We can configure new kiosks and put them into production in minutes. At the same time, we can connect to existing devices and support customers by seeing exactly what’s going on. We can even take control to do things like print test tickets, all without sending out a technician,” McCune said.