Global Tech Solutions logo

Industry:

Headquarters:

Brooklyn, NY

Products Used:

Global Tech Migrates 30,000 Endpoints to NinjaOne with Zero End-User Downtime

Challenges
  • Previous tool could not scale
  • Unreliable patch management
  • Manual, time consuming RMM
Results
  • Modern, scalable, cloud-based RMM
  • 30,000 endpoints migrated in 1 week
  • 3X faster patch management
  • 25% more reliable patching
  • Built-in, streamlined MDM solution

Industry:

Headquarters:

Brooklyn, NY

Products Used:

Overview

Global Tech Solutions (Global Tech) was established by Abe Brown in 2015 with just a handful of clients. Today this MSP provides enterprise-level IT practices and solutions for clients in healthcare, technology, financial services, and manufacturing. With just around 100 employees, Global Tech maintains 30,000 endpoints shared across 50,000 users in 42 U.S. states. As a leading managed service provider dedicated to client success, Global Tech ensures proactive care, round-the-clock maintenance, and live help desk support.

Global Tech was previously using an RMM from a top three MSP vendor. As their client base and business grew and the team began managing more and more client endpoints, they discovered that the tool did not scale adequately for their needs.

Looking for a modern, scalable tool, Global Tech made the switch to NinjaOne and hasn’t looked back since.

Happy customer graphic

A future-proof RMM

NinjaOne’s modern, cloud-based RMM platform enables the Global Tech team to scale quickly and pursue projects that foster business growth and champion client success. “Switching to NinjaOne wasn’t just about upgrading our tools—it was about setting Global Tech up for future success. With a scalable, efficient solution, we can focus on what we do best: delivering top-tier IT support,” said CEO, Abe Brown.

Innovation graphic

Painless migration

“The team was able to migrate 30,000 endpoints from its legacy RMM to NinjaOne RMM in only a week and with zero disruption to their clients’ end users.

“Anyone who hasn’t made the leap to upgrade their systems from one of the ‘Big Three’ RMMs to a modern, cloud-based tool like NinjaOne, will be surpassed by the up-and-comers who can operate leaner because of better, more efficient tech,” said Head of Engineering, Adam Piazza.”

OS patching dashboard

Reliable, automated patch management

“Thanks to NinjaOne’s automated patch management, Global Tech can achieve 100% compliance without needing manual intervention and the process is 2-3X faster compared to the previous tool. The result was that Global Tech found that NinjaOne RMM could keep pace with its growth and that it unlocked the scale it sought.

Aryeh Czarka, Global Tech’s COO, noted, “”At Global Tech, we don’t just use technology—we leverage it to drive efficiency, scalability, and innovation. NinjaOne has become a key part of that strategy, helping us stay agile and ahead of the curve.”” “

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