QSG logo

Industry:

Headquarters:

Auburn Hills, MI

Products Used:

Quantum Services Group Wins Big with NinjaOne and HaloPSA Integration

Challenges
  • Complex RMM solution
  • Unreliable device syncs
  • Stagnant, inefficient PSA tool
  • Lack of customer support
Results
  • 10 hours saved per month with a simple, all-in-one solution
  • 10% more revenue captured with automated HaloPSA-NinjaOne device syncs
  • Ticket remediation time decreased by 20% with HaloPSA integration
  • Fully supported migration of 3000 devices in 1 week
QSG logo

Industry:

Headquarters:

Auburn Hills, MI

Products Used:

Overview

Hundreds of growing businesses across the United States depend on Quantum Services Group (QSG) for prompt and efficient IT services. QSG works with the best technology vendors to provide cutting-edge customer support to their 350+ clients. In 2022, the team at QSG noticed inefficiencies and feature failings within their RMM, ConnectWise Automate, limiting IT capabilities and the team’s ability to provide top-notch customer care. Find out how NinjaOne’s ease of use and NinjaOne’s integration with HaloPSA streamlined IT processes and allows QSG to continue delivering best-in-class IT services to customers.

All-in-one single pane platform

Intuitive platform drives efficiency

“We save at least 10 hours a month using NinjaOne because all device information and tools are in one place, and it’s so easy to use,” said Chad Miller, chief operating officer at QSG.

cost savings graphic

Automated billing enables business growth

“Since HaloPSA pulls client device information from NinjaOne, it’s simple to set up customized billing for clients who request separate invoices for various locations,” said Ashley Jeakle, corporate controller at QSG. Miller added that automatic and accurate client invoicing “allows us to capture at least 10% more revenue for our business.”

time savings graphic

Seamless integrations power seamless processes

“Automatic alerts [from HaloPSA to NinjaOne] help us be more proactive and 20% more efficient when remediating client tickets,” said Miller.

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