City of Vidalia LA

Industri:

  • Regeringen

Hovedkvarter:

Vidalia, LA

Anvendte produkter:

  • Endpoint Management, Patch Management, Ticketing
Hent casestudiet

NinjaOne Enhances Security for The City of Vidalia

Udfordringer
  • Lack of technician bandwidth
  • Manual device updates
  • Manual, time-consuming IT audits
Resultater
  • Fully automated, reliable patch management
  • Eliminated 20-30 hours of technician travel time every week
  • Fully automated IT audits
City of Vidalia LA

Industri:

  • Regeringen

Hovedkvarter:

Vidalia, LA

Anvendte produkter:

  • Endpoint Management, Patch Management, Ticketing
Hent casestudiet

Oversigt

Vidalia, Louisiana is a small city of around 4,000 residents. It is known for its beautiful riverfront and a hydroelectric plant that provides residents with robust services and opportunities. Andrew Jones, an IT technician at the City of Vidalia, and two others manage all the city’s information technology needs. In 2019, the city experienced a ransomware attack due to poor vendor practices, which drove them to take control of their IT infrastructure.

Learn how NinjaOne streamlined the City of Vidalia’s IT processes and ramped up network security.

Meaningful ROI

Before NinjaOne, the City of Vidalia had an employee dedicate 20 – 30 hours per week to travel between locations, update endpoints manually, and run anti-virus scans. With NinjaOne, the team shifted almost an entire employee salary from scanning and patching to other critical IT tasks.

Say goodbye to manual audits

Previously, the IT team performed IT asset audits bi-annually. They had to go to each of their managed agencies to take a full hardware inventory.

“With NinjaOne, our IT asset inventory is fully automated and updated live,” said Jones.

The NinjaOne difference

“As someone who has worked with an RMM software package in the past, two things really stand out: NinjaOne’s ease-of-use and NinjaOne’s support. I love how easy it is to learn, and I love being able to pick up my phone and talk to a person,” said Jones.

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