Strong support and community support
„We received extensive support during onboarding to NinjaOne. There were several meetings where we were slowly introduced to the subject matter and were never let down afterwards. If questions arose, you could always book appointments and in principle also exchange information with technicians. It was possible at any time and there is also a very large community for smaller questions about NinjaOne and in the forums you can actually find solutions for small things,“ said Wenger.
All-in-One Gets Stronger with API
A fully implemented REST API was of great importance in the selection process for relyon. In addition to the existing products, NinjaOne enables the integration of various solutions via the API. For relyon AG, the integration of the ticketing system with AI-supported solution proposals means custom installation packages with Chocolatey and a separate store front for applications.
„NinjaOne provides a rich API interface that allowed us to connect our ticketing system. And even there, we have an AI connected to it, with which we can then write suggestions for solutions for the individual problems into the tickets, which of course massively increases the speed in terms of support and also keeps the effort as low as possible,“ adds Wenger.
The bottom line is that everyone is happy
Well-implemented automations mean not only cost savings, but also better use of available resources on the customer side.
For Jonas Wenger, this mainly means a lot of time savings, which no longer requires the availability of the end users and ultimately saves at least 15 minutes per device.
„This also frees up resources and the remaining specialists can then carry out much more important tasks that are more in the core processes of the respective companies and have a higher priority, because we take many standard tasks off our shoulders and thus relieve them. [..] The bottom line is that everyone is happy. “ also explains Tochtermann.
