Commonly asked questions about NinjaOne
Everything you want to know about NinjaOne!
Everything you want to know about NinjaOne!
NinjaOne was founded in 2013 to simplify the complex workday of managed service providers and IT professionals with a modern, easy-to-use, and powerful remote monitoring and management platform. Headquartered in Austin, with a global presence, NinjaOne has just surpassed 1,000 employees and we continue to grow at a rapid rate. We remain one of the fastest-growing SaaS companies in the MSP software space.
NinjaOne allows IT teams to monitor and manage endpoints via a lightweight agent application on the device. The agent transmits data from the device back to NinjaOne for analysis and from NinjaOne to the device for execution.
NinjaOne provides IT management software that combines powerful monitoring, management, patching, backup, and automation functionality with a fast, modern UI that drives technician efficiency and improves IT service delivery.
NinjaOne allows you to monitor and manage Windows, Mac, Linux, and VMWare endpoints along with SNMP devices and your cloud infrastructure.
Yes, we curate a significant number of single-pane integrations. You can find a list of those integrations here. We also offer a robust API you can use to integrate with other products not directly supported by NinjaOne.
Yes! Our public roadmap is available here. Our full roadmap is available to all our customers via the NinjaOne Dojo. You’ll need an account to view the roadmap. Our roadmap shows the features we’re working on, what’s up next, and what is under considerations. We allow partners to participate in the prioritization process via the roadmap.
NinjaOne implements security controls that regulate authentication, authorization, and access which prevents malicious acts. These controls include a password policy, enforced multi-factor authentication, restricted access to source code, restricted access to cloud environments, restricted access to production services and environments, encryption of data in transit and at rest, and logging, monitoring, and auditing of access activity. Please speak with your sales/account manager for a copy of our latest SOC2 attestation outlining all of the cybersecurity controls in use at NinjaOne!
NinjaOne monitors the health and productivity of an endpoint, secures and updates computers, enables IT to remotely support users, helps IT keep track of company assets, and automatically remediates common IT issues. NinjaOne does not monitor user productivity or behavior, monitor browsing behavior, see or share user passwords, or track your location.
NinjaOne implements security controls that regulate authentication, authorization, and access which prevents malicious acts. By using the combined principles and guidelines of the NIST frameworks NinjaOne’s security and compliance controls meet or exceed the individual requirements of HIPAA, GDPR, CCPA, and other security regulations.
NinjaOne implements security controls that regulate authentication, authorization, and access which prevents malicious acts, these controls are available for review in our SOC2 attestation. NinjaOne at this time is not PCI compliant.
NinjaOne implements security controls that regulate authentication, authorization, and access which prevents malicious acts, these controls are available for review in our SOC2 attestation. NinjaOne at this time is in progress of implementing a FedRAMP offering, please speak with your sales/account manager for details!
NinjaOne is used by over 20,000 managed service providers, SMBs and mid-market companies globally.
NinjaOne is founder owned and controlled.
Yes! We offer a two-week free trial. During the trial, you’ll have access to the entire NinjaOne platform.
We customize the price of our solution for each partner based on the number of agents they wish to deploy and the functionality they wish to use. This allows us to offer the most competitive price to each partner. Talk with our sales team for a personalized quote.
As an MSP-friendly company, NinjaOne does not share pricing publicly. This allows our MSP partners to shift their own pricing conversations from the cost of tools to the value of their services. We’re always happy to provide you a personalized quote.
To learn more about becoming a NinjaOne partner, please visit our Partner Program page.
If you have lost the link to your NinjaOne instance, please contact your account manager.
We offer several ways to get support. You can visit the NinjaOne Dojo via the NinjaOne app for our knowledge base and self-help articles, reach out to your dedicated account manager, or submit a ticket to [email protected].
Our full and robust product documentation is available to partners in the NinjaOne Dojo. To access the NinjaOne Dojo, log in to your NinjaOne account, click the ‘?’ in the top right corner of the applications, and choose ‘Dojo / Community’.
Our product user manual is available to partners in the NinjaOne Dojo. To access the NinjaOne Dojo, log in to your NinjaOne account, click the ‘?’ in the top right corner of the applications, and choose ‘Dojo / Community’.
Our product knowledge base is available to partners in the NinjaOne Dojo. To access the NinjaOne Dojo, log in to your NinjaOne account, click the ‘?’ in the top right corner of the applications, and choose ‘Dojo / Community’.
For all billing-related questions, please contact your account manager and [email protected]. Copying your account manager ensures a prompt resolution to your inquiry.
Yes, please visit our Product Security page.
Yes. If you believe you have found a security vulnerability pertaining to NinjaOne, please visit our Product Security page
Please contact our Media Relations Manager at [email protected].
The best way to reach someone at NinjaOne not listed above is to fill out a contact us form. This lets us route your question to the best contact so we can get back to you as soon as possible.
If you don’t see your question in our FAQ, please call us or send us a message. We are more than happy to help!