Piotr DANNAY has tried several RMMs during his experience as CTO of Easy IT Service, including Solarwinds, with whom he has worked the longest. Initially, Piotr thought that this RMM was the most suitable solution for his business.
« Over time, I realized that it wasn’t enough, Solarwinds became a product, which no longer met our expectations. The platform seemed to be « very static, » unable to scale with our needs and those of our customers. There were few new features and a lot of malfunctions. » That’s when Easy IT Service started looking for a replacement and after a long selection process, Piotr and his colleagues decided to move on to NinjaOne.
Easy Service Informatique is a French company created about twenty years ago, which employs more than 50 people and offers IT maintenance, outsourcing, managed service provision (MSP), asset management, etc., while ensuring the protection of its customers’ internal ecosystem and with ease from the cloud. The activities are diverse, but the main objective of Easy Service Informatique is to simplify IT through global management adapted to the resources of each individual.
« One of the biggest problems we had with Solarwinds was its slow and outdated interface, which was time-consuming and obviously dissatisfied with our customers. This doesn’t happen with NinjaOne, the interface is fast, intuitive, and accessible from anywhere from the cloud for a great user experience. The product doesn’t buggy and all the tools are very efficient, such as the command line, whose responsiveness allows me to work in total autonomy without wasting time. »
Continuing his story, Piotr tells us how the addition of many small problems, bugs, processes and features of Solarwinds has pushed him to change and how Ninja allows him to easily perform different actions, such as using scripts or searching through the file explorer which is very easy to master and complete.
« Of the various improvements that Ninja has made to my organization, the way I make updates is one that has changed my work a lot on a daily basis. In the past, when it comes to desktop updates, I’ve always struggled to find the right policy to install them regularly without inconveniencing my customers. »
NinjaOne’s ease of use compared to Solarwinds leads Piotr to talk about monitoring and alerting. Ninja provides in-depth insights into all IT assets and easily identify any issues before end users notice them. Monitoring is possible on any device, Windows, Mac and Linux PCs, servers, cloud infrastructure, network devices (printers, firewalls, routers and switches).
« With Ninja, alerts work very well and are easy to set up, which gives me the ability to create custom lists for each customer and thus have a broader but detailed view of what’s going on, in real time. Also, with Ninja, we often perform checks on our customers’ internet lines, pinging the public feed, which I couldn’t do with my previous solution. »
When it comes to technical support, Solarwinds had support that was hard to contact, while NinjaOne offers a service that has few rivals. As Piotr explains, « Customer service is crucial in the IT space, where the speed of innovation development outpaces the speed of operations and execution. Ranked number 1 for technical/sales support and customer satisfaction, NinjaOne provides a service of simultaneous cooperation, assistance and growth that does not stop at troubleshooting, but goes further, striving to establish a collaborative problem-solving relationship with its customers, on an ongoing basis.
« In addition, the fact that Ninja has support in French was very reassuring for us, as I have to admit that some of our technicians might have some difficulty dealing with technicians who only speak English. With Ninja, I can count on « a company that communicates perfectly in French ».
To conclude, the last point in favor of NinjaOne compared to the other solutions we had considered is the extraordinary ease of use and appropriation of the platform’s interface. « I have to admit that NinjaOne is a big advantage for our customers, especially those with large structures whose IT departments provide a high level of maintenance. We can present NinjaOne as a definite competitive advantage. »
