Industry:

Financial Services

Headquarters:

Minnetonka, MN

Products Used:

Endpoint Management, Patch Management

Feltl and Company’s IT Department 70% More Efficient with NinjaOne

Challenges

Lack of IT scalability
Lack of IT bandwidth
Manul patch management
Limited IT budget

Results

Efficiency increased by 70%
Automations save 100 hours per month
Reduced mean time to resolution (MTTR) by 98%
Zero financial audit fines

Industry:

Financial Services

Headquarters:

Minnetonka, MN

Products Used:

Endpoint Management, Patch Management

Overview

Specializing in market research and custom financial solutions, Felt and Company has a 40-year legacy of guiding clients to financial success with its expert services. Manual patch and endpoint management used to cause delays for employees and consumed the IT department’s resources. “With no remote access and visibility into my environment, I spent most of my days fixing simple end-user issues and manually patching devices,” said Brennan Olson, Feltl and Company’s IT director. Find out how NinjaOne empowered Feltl and Company’s IT department with additional capabilities, resulting in time and money returned to its organization.

Driving radical efficiency

“Since implementing NinjaOne, I’ve become 70% more efficient. I can resolve tickets 98% faster, and I’ve automated our entire software deployment process,” said Olson.

Automations reduce workload

“NinjaOne’s customizable policies reduced the number of helpdesk tickets I receive by 30%,” reported Olson.

Reporting brings peace of mind

“In the financial industry, if devices are not secure, your business can be at risk for hefty fines,” said Olson. “NinjaOne’s reporting feature is so accurate and easy to use, I’ve never received a single fine due to an audit.”

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