2025 Winter G2 Report

Remote Monitoring
& Management 

Start 2025 right with G2’s No.1 rated RMM tool.
01 — 06

Customers recognize the power and simplicity of NinjaOne RMM with No.1 ranking. 

02 — 06

Mid-Market and Enterprise rate NinjaOne top choice in Ease of Doing Business With.

03 — 06

Customers say NinjaOne leads the way with Remote Monitoring & Management.

04 — 06

NinjaOne recognized as overall patching leader.

05 — 06

Customers love NinjaOne’s intuitive, fast user interface.

06 — 06

NinjaOne
earns a perfect 100 satisfaction score in Remote Support.

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Customers recognize the power and simplicity of NinjaOne RMM with No.1 ranking. 

95% of customers increase IT efficiency with out-of-the-box automations.

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key Data

G2 Leader Satisfaction Scores for RMM Software

100NinjaOne

75Average

key Data

G2 Ease of Use and Quality of Support satisfaction ratings for RMM 

94NinjaOne
Ease of Use

89Average

95NinjaOne
Quality of Support

89Average

What customers are saying

“With NinjaOne, I haven’t heard a single complaint from my team. There is zero administrative burden on my technicians, so they can focus on doing their job and supporting our clients.”

Up next

02 — 06

Mid-Market and Enterprise rate NinjaOne top choice in Ease of Doing Business With.

Mid-Market and Enterprise rate NinjaOne top choice in Ease of Doing Business With.

NinjaOne is obsessed with customer success, which is why we build products with customers and offer free unlimited onboarding, training, and support. 

key Data

Enterprise RMM Ease of Doing Business With 

95NinjaOne

89Average

key Data

Mid-Market RMM Ease of Doing Business With 

97NinjaOne

91Average

key Data

Enterprise Strategy Group completed an economic analysis to quantify how NinjaOne impacts organizations. Here’s what they found: 

improved visibility with NinjaOne adoption 

0 %

other tools replaced by NinjaOne in most ecosystems 

0

lower FTE costs
with NinjaOne

0 %

What customers are saying

“NinjaOne is fast, dependable, has amazing customer service, they listen to their customers and get the changes needed to make the product better.”

Up next

03 — 06

Customers say NinjaOne leads the way with Remote Monitoring & Management.

Customers say NinjaOne leads the way with Remote Monitoring & Management.

Increased efficiency with the No.1 RMM means more satisfied customers.

G2 Grid for Remote Monitoring & Management Software

NinjaOne is rated 45% higher than other momentum leaders in G2’s Winter 2025 report. 

G2 Grid - RMM - Winter 2025

NinjaOne RMM

Satisfaction Ratings

NinjaOne Score

Average Score

95 +5

Likelihood to Recommend

90avg

98 +8

Product Going in Right Direction

90avg

94 +4

Ease of Admin

90avg

97 +5

Ease of Doing Business with

92avg

95 +6

Quality of Support

89avg

95 +6

Ease of Setup

89avg

94 +5

Ease of Use

89avg

What customers are saying

“We switched to NinjaOne RMM due to [our previous tool's] high costs and a very complicated user interface. NinjaOne has significantly simplified the entire RMM experience, ensuring that we always have an overview of all client devices.”

Up next

04 — 06

NinjaOne recognized as Patching Momentum Leader. 

NinjaOne recognized as overall patching leader.

Your patch management solution for every situation.
G2 Leader - Winter 2025
Customers choose NinjaOne because we automate the hardest parts of IT.

G2 Grid For Patch Management Software

NinjaOne customers spend 90% less time patching with zero-touch automation and flexible scheduling. No wonder you love where we’re going.

G2 Grid - Patching - Winter 2025

key Data

G2 Momentum Grid Score for Momentum Leaders 

96NinjaOne

71Average

What customers are saying

“NinjaOne helps improve IT support and saves us a lot of time to invest in other activities and projects. Having all IT assets under our control with RMM/MDM and Patch Management is a significant benefit for us.”

Up next

05 — 06

Customers love NinjaOne’s intuitive, fast user interface.

Customers love NinjaOne’s intuitive, fast user Interface.

We’re here to help you do more, faster.

key Data

G2 RMM Ease of Use Satisfaction Score 

94NinjaOne

89Average

What customers are saying

“NinjaOne is easy to implement, easy to use, and easy to master.”

Up next

06 — 06

NinjaOne earns a perfect 100 satisfaction score in Remote Support.

NinjaOne earns a perfect 100 satisfaction score in Remote Support. 

Fast, secure remote access for exceptional IT support.

key Data

G2 Remote Support Leaders Satisfaction Score

100NinjaOne

70Average

What customers are saying

"The best thing about NinjaOne is the overall management of devices and being able to resolve issues 95% of the time without having to interrupt a user. It just works.”

Trust G2's No. 1-rated RMM solution.