Industry:

Technology

Headquarters:

Roslin

Products Used:

Patch Management, RMM

Illuminate IT Shifted from Break-Fix to Managed Service with NinjaOne

Challenges

Break-fix business model
Lack of technician bandwidth
Lack of reporting

Results

Empowered shift to a managed services model
Eliminated hours of billable technician work
75% time reduction in reporting

Industry:

Technology

Headquarters:

Roslin

Products Used:

Patch Management, RMM

Overview

Illuminate IT has been a leading provider of managed IT services to small and medium-sized businesses in Scotland since 2008. In early 2020, Illuminate IT’s projects and operations manager, Brian McFarland, began looking for a way to switch from a break-fix IT model to a managed services model. “Break-fix isn’t just a difficult business model; it’s also an expensive one,” said McFarland. “Under that model, we wait for something to fail and then fix it, which can impact our client’s productivity and increase costs.”

Learn how NinjaOne enabled Illuminate IT to shift to a proactive, managed service model.

Reporting made easy

“It used to take me a full day to pull reports prior to client meetings – I was switching between tools, collecting data in excel, and taking screenshots from everywhere. With NinjaOne it takes at most a couple of hours and comes from a single source,” said McFarland.

Manual tasks eliminated

“Every day, NinjaOne takes care of hours of billable work that were previously managed hands-on by technicians,” said McFarland.

Driving client growth

“NinjaOne enables us to be proactive both for our clients and our business. It saves everyone on the team an astronomic amount of time, allowing us to find new clients, build better relationships with existing clients, and provide exceptional managed services to all of them,” said McFarland.

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