Investing in automation goes beyond just adding shiny new tools. In this session, we’ll focus on enabling the people and processes hard at work behind the curtain. Because, despite all the hype, the real magic isn’t in prompting AI to generate one-off scripts, it’s in building a culture of true automation thinking. We’ll dive into the structure and prerequisites needed for staff to be able to fully embrace an automation sensibility in an intentional, proactive way. From noticing repetitive tasks and looking for easy automation wins to rewarding admins who find ways to save time and money. The result is a framework for transforming your team into automation experts who are continuously iterating, improving, and empowering others, ultimately lifting up the entire organization.