ITSM and UEM.
Unified.

Deliver better IT service outcomes with seamlessly integrated IT service management and unified endpoint management solutions that drive efficiency and produce a better IT experience for everyone.

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ITSM	ITSM + UEM	UEM
Problem & Incident Management Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.	Resolve issues without leaving the ticket Remediate endpoint issues without ever leaving the ticket with on-ticket actions like remote access, script deployment, software installation, and rebooting.	Centrally manage any device Monitor, manage, and secure any endpoint, anywhere in the world centrally and remotely – no VPN or expensive infrastructure required.
Workflow automation Enhance efficiency with customizable response templates, condition-based ticket creation rules, and event- and time-based ticket automations.	Detect endpoint incidents and create tickets Automatically detect endpoint issues and create context-rich tickets based on completely customizable rules.	Automate device management Automate key device management tasks including onboarding, monitoring, maintenance, patching, backup, and software deployment.
Built-in documentation Promote knowledge-sharing with integrated credential storage, customizable knowledge base templates, and in-depth process documentation.	Get an always up-to-date inventory Get a complete inventory of IT assets with live health and performance data for incident context and faster triage.	Provide outstanding 1:1 support Quickly and securely take control of individual devices for 1:1, hands-on support the drives down MTTR.

ITSM

ITSM + UEM

UEM

Problem & Incident Management

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Resolve issues without leaving the ticket

Remediate endpoint issues without ever leaving the ticket with on-ticket actions like remote access, script deployment, software installation, and rebooting.

Centrally manage any device

Monitor, manage, and secure any endpoint, anywhere in the world centrally and remotely – no VPN or expensive infrastructure required.

Workflow automation

Enhance efficiency with customizable response templates, condition-based ticket creation rules, and event- and time-based ticket automations.

Detect endpoint incidents and create tickets

Automatically detect endpoint issues and create context-rich tickets based on completely customizable rules.

Automate device management

Automate key device management tasks including onboarding, monitoring, maintenance, patching, backup, and software deployment.

Built-in documentation

Promote knowledge-sharing with integrated credential storage, customizable knowledge base templates, and in-depth process documentation.

Get an always up-to-date inventory

Get a complete inventory of IT assets with live health and performance data for incident context and faster triage.

Provide outstanding 1:1 support

Quickly and securely take control of individual devices for 1:1, hands-on support the drives down MTTR.

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