Handling COVID-Related Requests for Discounts, Deferrals, and Cancellations
Hear how fellow MSPs are adapting their approach to client communication in response to COVID-19.
This MSP Live Chat session resulted in a lot of interesting discussion and shared solutions around the following:
- How to deal with contract changes / cancelation requests
- Whether to offer discounts or defer payments
- Ways you’re being proactive with client communication
- Wins: How you’re inspiring calm and confidence during all this
- How some are continuing to close and onboard new clients
Note: This MSP Live Chat took place on April 9, 2020
Before you watch, pull up the agenda doc for this session.
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