Support Unmanaged Devices in an Instant

Expand NinjaOne Remote’s capabilities to deliver secure, on-demand support for unmanaged or unaffiliated endpoints.

Fast, secure, and flexible support for all your endpoints

Instant access to any device

NinjaOne Quick Connect enables technicians to provide immediate support to devices outside your managed environment — no pre-installed agent required.

Built-in security

With encrypted connections and secure access protocols, NinjaOne Quick Connect protects both your technicians and your end users during every session.

Seamless technician experience

Quick Connect sessions are fully integrated into the NinjaOne console, providing a unified platform for managing all remote access needs.

Unmatched, fully-integrated remote access

Device > Click > Connect

Fast, on-demand connections to unmanaged devices

Quick Connect allows technicians to establish ad hoc connections to devices without an agent, perfect for resolving one-off issues or supporting external teams.

Ironclad Encryption

Secure remote sessions

As with NinjaOne Remote, every Quick Connect session uses x25519+XSalsa20+Poly1305 encryption to ensure privacy and security, always safeguarding sensitive information.

End User Remote Access

Fully integrated workflows

Initiate Quick Connect sessions directly from the NinjaOne console—streamlining your remote support workflows and saving valuable time.

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Platform-agnostic support

Quick Connect works seamlessly across Windows, Mac, and other operating systems, giving your team the flexibility to support any endpoint.

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Optimized for technician productivity

Quick Connect offers the full technician capabilities and security as NinjaOne Remote – such as Windows and Mac shortcuts, one-click reboots, file transfers and launching terminal windows to put all key tools at a technician’s fingertips.

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Provide a professional, branded experience

Quick Connect offers a customizable online destination page where you can add your company name, logo, and a unique URL for a seamless customer experience.

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Easily generate remote access invites

Technicians can quickly generate and send an email invitation containing a direct link to the branded connection page with a unique PIN or connection link.

Easily bring new devices under management

Once the NinjaOne Remote agent is installed, technicians can link the end user’s device to an existing NinjaOne organization.

Discover value in 5 minutes.

Customers love NinjaOne

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saved time on manual tasks through automation
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replaced 3-4 tools with NinjaOne

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Rated #1 on G2

G2’s No. 1 Rated Remote Support Software 

Fast, secure remote access for exceptional IT support.

“NinjaOne Remote is lightyears beyond what we previously used. There’s no lag, no graphic issues. So long as that endpoint is on the internet, we can quickly connect, triage, and resolve the issue.”

Nick Lenius
VP of IT, Great Plains Bank

G2 Grid - Remote - Winter 2025
G2 Leader - Winter 2025
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Satisfaction Score 100 88 93 89 51 53 81 58 22
G2 Overall Score 98 89 84 79 63 54 64 49 48

FAQs

Remote access is an integral part of any IT management platform. Although the TeamViewer, Splashtop and ConnectWise Control integrations are well-engineered, we wanted this vital part of our platform to be built from the ground up to fit our customers’ needs.
Like all parts of NinjaOne, security is taken very seriously with NinjaOne Remote. We use x25519+XSalsa20+Poly1305 key exchange + authorization + encryption technology to ensure all data is safe in transit and at rest. NinjaOne Remote also has many features like Paste Keystrokes to obfuscate typing when clipboard syncing is turned off, and the ability to record sessions to review later if needed.
NinjaOne Remote is currently only available as part of the NinjaOne Platform.
NinjaOne Remote provides fast, secure access from the NinjaOne console to all endpoints. NinjaOne Quick Connect is a separate product that enables technicians to remotely connect to devices that have neither the NinjaOne nor NinjaOne Remote agents installed on them. NinjaOne Remote provides fast, secure access from the NinjaOne console to all managed endpoints. NinjaOne Quick Connect is a separate product that enables ad-hoc connections to non-managed devices via secure invitation.
The small banner that appears to the end user during a remote session can be customized, yes. In addition, NinjaOne Quick Connect lets customers fully customize the email invitation that can be sent to end users giving them the secure link from which they download the NinjaOne Remote to their machine.
Support for Linux (and Raspberry Pi ARM) endpoints is squarely on the product roadmap, so look for it in coming months.
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