Ratings
Action1
Atera
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Action1
Product Summary
Action1 is a cloud-based management system for internal IT departments and managed service providers. The platform features a typical monitoring and management tool, but the solution mostly highlights its patch management capabilities.
Use Cases
- Patch management:
Action1 poised its patch management capabilities as its cornerstone feature, allowing continuous patch compliance for servers and workstations. - Vulnerability discovery:
The management and monitoring tool provides real-time vulnerability discovery, reducing ransomware risks for the IT infrastructure. - Easy deployment:
Technicians can quickly deploy applications and software to their endpoints.
Shortcomings
- Software compatibility:
The Action1 agent is strictly Windows. The core platform requires a Windows machine (Windows 7 or later) to function. - Navigation:
More advanced features are buried within the platform, making it hard for technicians to locate them. - Reporting:
Action1’s reporting section could be improved since there’s currently no way to pull a report per device of all the software installed.
Atera
Productsamenvatting
Atera is een RMM-platform dat is ontworpen om IT-teams te helpen hun workflows te automatiseren en aan te passen voor meer IT-efficiëntie. Met Atera krijgen gebruikers toegang tot RMM, remote access, helpdesk en ticketing, patch management en network discovery. De software stelt IT-professionals in staat om inzicht en controle te krijgen over hun digitale omgevingen.
Gebruikscases
- RMM:
Atera biedt een RMM-oplossing waarmee IT-professionals endpoints kunnen beheren en monitoren. - PSA:
Atera biedt een PSA-oplossing die facturering, helpdesk en rapportage omvat. - Patch management:
IT-teams kunnen het patchen van Windows, Mac, & Linux op eindpuntapparaten automatiseren. - Network discovery:
Scan en beveilig uw netwerken in realtime om inzicht te krijgen in uw IT-omgeving.
Tekortkomingen
- Inconsistente klantenservice:
Klantenservice kan inconsistent zijn met lange responstijden, waardoor het voor gebruikers een uitdaging is om de hulp en antwoorden te krijgen die ze nodig hebben. - Beperkte integraties:
De integratiemogelijkheden zijn beperkt in vergelijking met alternatieve oplossingen. - Problemen met patch management:
Patch management is niet gecentraliseerd of intuïtief en gebruikers vinden het moeilijk om patches in te plannen en te beheren vanuit het platform. - Schaarse opties voor network monitoring:
Hoewel Atera netwerkbewakingssoftware heeft, levert het niet genoeg informatie om uitgebreide controle en zichtbaarheid in een netwerk te bieden.
NinjaOne
Why your peers choose us over Action1 and Atera
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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