Action1 vs IT Glue

NinjaOne

Ratings

Action1

IT Glue

Overall

4.9

4.6

4.8

Meets Requirements

9.5

108 responses

236 responses

9.2

905 responses

Ease of Use

9.6

110 responses

243 responses

9.3

912 responses

Ease of Setup

9.7

106 responses

8.5

162 responses

9.4

804 responses

Ease of Admin

9.5

105 responses

8.8

178 responses

9.5

80 responses

Quality of Support

9.7

86 responses

8.6

195 responses

9.4

876 responses

Ease of Doing Business with

9.7

99 responses

8.8

171 responses

9.6

808 responses

Product Direction (% positive)

9.9

104 responses

8.8

241 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Action1

Product Summary

Action1 is a cloud-based management system for internal IT departments and managed service providers. The platform features a typical monitoring and management tool, but the solution mostly highlights its patch management capabilities.

Use Cases

Patch management:
Action1 poised its patch management capabilities as its cornerstone feature, allowing continuous patch compliance for servers and workstations.
Vulnerability discovery:
The management and monitoring tool provides real-time vulnerability discovery, reducing ransomware risks for the IT infrastructure.
Easy deployment:
Technicians can quickly deploy applications and software to their endpoints.

Shortcomings

Software compatibility:
The Action1 agent is strictly Windows. The core platform requires a Windows machine (Windows 7 or later) to function.
Navigation:
More advanced features are buried within the platform, making it hard for technicians to locate them.
Reporting:
Action1’s reporting section could be improved since there’s currently no way to pull a report per device of all the software installed.

IT Glue

Productsamenvatting

IT Glue is een platform dat zich voornamelijk richt op IT-documentatie. De software is ontworpen voor IT-serviceproviders als veilige opslag voor informatie over de IT-infrastructuur, configuraties, wachtwoorden en alle vertrouwelijke klantgegevens die binnen de organisatie worden gedeeld. IT Glue is een centrale opslagplaats van informatie voor IT-personeel om aan te werken en te delen.

Gebruikscases

Gestructureerde documentatie:
De marketing van IT Glue promoot de software sterk als een documentatiebeheerplatform dat zich richt op een goed opgezet documentatieraamwerk.
Relationship mapping:
De software koppelt alle gerelateerde items aan elkaar in de documentatie. Hierdoor is informatie direct beschikbaar voor iedereen die eraan werkt, wat tijd en moeite bespaart.
Gebruiksvriendelijke machtigingen:
Met granulaire machtigingen en andere machtigingsniveaus kunnen technici de toegang tot documentatie beheren, waardoor de beveiliging van opgeslagen gegevens wordt verbeterd.

Tekortkomingen

Problemen met interfaceontwerp:
IT Glue reviews vinden dat de gebruikersinterface niet intuïtief is en dat bepaalde acties verborgen zijn achter een dropdown. Het platform mist ook aanpassingsopties die anders zou kunnen helpen bij het stroomlijnen van workflows.
Integratieproblemen:
De gegevensstroom van integraties op gang brengen is tijdrovend.
Inferieure zoekfunctionaliteit:
De zoekfunctie zou verbeterd kunnen worden, vooral als het gaat om het vinden waar informatie is opgeslagen en het zoeken in archieven.
Geen gratis proefabonnement:
IT Glue biedt geen gratis testversies, wat een nadeel is voor IT-beslissers die eerst hun opties willen afwegen.

NinjaOne

Why your peers choose us over Action1 and IT Glue

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Related resources

Action1

IT Glue

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Action1 vs IT Glue

Ratings

Action1

IT Glue

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Action1

Product Summary

Use Cases

Shortcomings

IT Glue

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over Action1 and IT Glue

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Action1

IT Glue

Bronnen

Bedrijf

Contactgegevens

Action1 vs IT Glue

Ratings

Action1

IT Glue

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Action1

Product Summary

Use Cases

Shortcomings

IT Glue

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over Action1 and IT Glue

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Action1

IT Glue

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