Arcserve vs BMC Helix Client Management

NinjaOne

Ratings

Arcserve

BMC Helix Client Management

Overall

4.2

4.1

4.8

Meets Requirements

8.3

12 responses

8.9

6 responses

9.2

905 responses

Ease of Use

8.8

12 responses

8.1

7 responses

9.3

912 responses

Ease of Setup

8.2

11 responses

5 responses

9.4

804 responses

Ease of Admin

7.9

11 responses

9.3

5 responses

9.5

80 responses

Quality of Support

8.9

12 responses

9.5

7 responses

9.4

876 responses

Ease of Doing Business with

8.8

11 responses

5 responses

9.6

808 responses

Product Direction (% positive)

6.5

10 responses

7.7

5 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Arcserve

Productsamenvatting

Arcserve Unified Data Protection (UPD) biedt ondernemingen gegevensbescherming en disaster recovery. Met zijn backupfuncties kan het gegevensverlies helpen voorkomen. Deze oplossing beschermt IT-omgevingen ook tegen beveiligingsrisico’s zoals ransomware. Met Arcserve kunnen IT-beheerders alle backups beheren vanuit één cloud- of privéconsole.

Gebruikscases

Backup en recovery:
Met de functie voor het herstellen van ransomware-gegevens van Arcserve kunnen technici systemen en gegevens snel herstellen, waardoor de uitvaltijd wordt beperkt en gegevensverlies wordt voorkomen.
Disaster recovery:
In het geval van een ramp of beveiligingsdreiging herstelt deze oplossing vitale gegevens met directe VM en bare metal recovery (BMR). Granulaire herstelmogelijkheden bieden technici meer controle over gegevens- en systeemherstel.
Gecentraliseerd beheer:
Gebruikers kunnen back-ups, gegevens en herstel beheren vanuit één cloudgebaseerde console.

Tekortkomingen

Problemen met licentiebeheer:
Gebruikers hebben geklaagd over licentiefouten waardoor er geen back-ups konden worden gemaakt.
Stabiliteitsproblemen:
Verbindingen met de server of de agents kunnen verloren gaan, wat leidt tot mislukte back-ups.
Uitdagende interface:
Veel gebruikers hebben geklaagd dat de GUI moeilijk werkt op sommige browsers en besturingssystemen. De interface is ook verouderd en moeilijk te navigeren.

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

Patch management:
BMC Helix ensures that all systems are patched to keep your IT network healthy.
Inventory management:
The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
Software deployment:
BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

Basic functions:
Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
User interface:
BMC Helix’s user interface could be improved to be easier to navigate and understand.
Set-up:
Getting the platform to run smoothly may take some time.

NinjaOne

Why your peers choose us over Arcserve and BMC Helix Client Management

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Related resources

Arcserve

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Arcserve vs BMC Helix Client Management

Ratings

Arcserve

BMC Helix Client Management

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Arcserve

Productsamenvatting

Gebruikscases

Tekortkomingen

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Arcserve and BMC Helix Client Management

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Arcserve

BMC Helix Client Management

Bronnen

Bedrijf

Contactgegevens

Arcserve vs BMC Helix Client Management

Ratings

Arcserve

BMC Helix Client Management

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Arcserve

Productsamenvatting

Gebruikscases

Tekortkomingen

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Arcserve and BMC Helix Client Management

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Arcserve

BMC Helix Client Management

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