Atera vs SyncroMSP

NinjaOne

Ratings

Atera

SyncroMSP

Overall

4.6

4.5

4.8

Meets Requirements

8.9

332 responses

8.7

92 responses

9.2

905 responses

Ease of Use

9.2

337 responses

8.9

93 responses

9.3

912 responses

Ease of Setup

9.1

254 responses

73 responses

9.4

804 responses

Ease of Admin

262 responses

8.9

76 responses

9.5

80 responses

Quality of Support

9.1

315 responses

73 responses

9.4

876 responses

Ease of Doing Business with

9.4

257 responses

8.3

91 responses

9.6

808 responses

Product Direction (% positive)

9.5

323 responses

8.8

86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Atera

Productsamenvatting

Atera is een RMM-platform dat is ontworpen om IT-teams te helpen hun workflows te automatiseren en aan te passen voor meer IT-efficiëntie. Met Atera krijgen gebruikers toegang tot RMM, remote access, helpdesk en ticketing, patch management en network discovery. De software stelt IT-professionals in staat om inzicht en controle te krijgen over hun digitale omgevingen.

Gebruikscases

RMM:
Atera biedt een RMM-oplossing waarmee IT-professionals endpoints kunnen beheren en monitoren.
PSA:
Atera biedt een PSA-oplossing die facturering, helpdesk en rapportage omvat.
Patch management:
IT-teams kunnen het patchen van Windows, Mac, & Linux op eindpuntapparaten automatiseren.
Network discovery:
Scan en beveilig uw netwerken in realtime om inzicht te krijgen in uw IT-omgeving.

Tekortkomingen

Inconsistente klantenservice:
Klantenservice kan inconsistent zijn met lange responstijden, waardoor het voor gebruikers een uitdaging is om de hulp en antwoorden te krijgen die ze nodig hebben.
Beperkte integraties:
De integratiemogelijkheden zijn beperkt in vergelijking met alternatieve oplossingen.
Problemen met patch management:
Patch management is niet gecentraliseerd of intuïtief en gebruikers vinden het moeilijk om patches in te plannen en te beheren vanuit het platform.
Schaarse opties voor network monitoring:
Hoewel Atera netwerkbewakingssoftware heeft, levert het niet genoeg informatie om uitgebreide controle en zichtbaarheid in een netwerk te bieden.

SyncroMSP

Productsamenvatting

SyncroMSP is in de eerste plaats ontworpen voor managed service providers (MSP’s) en is een softwareplatform dat integrale oplossingen voor groeiende MSP’s consolideert. Met geïntegreerde RMM-, PSA- en remote access tools kunnen organisaties front-end en back-end activiteiten monitoren, beheren en automatiseren. SyncroMSP kan ook integreren met populaire MSP business tools.

Gebruikscases

PSA:
Met SyncroMSP kunnen gebruikers klantgerichte problemen aanpakken, zoals aangepaste helpdeskworkflows.
Remote management:
Gebruikers kunnen eindpuntapparaten vanaf één hub monitoren en gedetecteerde problemen oplossen.
Patch management:
SyncroMSP detecteert apparaten die patches missen en pusht updates van het besturingssysteem en applicaties van derden. Gebruikers kunnen patches plannen en ook de script engine en scriptbibliotheek gebruiken om updates te automatiseren.

Tekortkomingen

User interface:
SyncroMSP heeft een dashboard dat wat verbeteringen kan gebruiken op het gebied van aanpassing voor een betere gebruikerservaring.
Customer support:
Sommige gebruikers hebben aangegeven dat hun support vaak algemene antwoorden geeft en er dagen of weken over kan doen om een ticket volledig op te lossen.
Mobiele problemen:
Gebruikers hebben gemeld dat de mobiele app van SyncroMSP niet goed werkt, waardoor het moeilijk is voor buitendienstmedewerkers om het platform te gebruiken.

NinjaOne

Why your peers choose us over Atera and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Related resources

Atera

SyncroMSP

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Atera vs SyncroMSP

Ratings

Atera

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Atera

Productsamenvatting

Gebruikscases

Tekortkomingen

SyncroMSP

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over Atera and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Atera

SyncroMSP

Bronnen

Bedrijf

Contactgegevens

Atera vs SyncroMSP

Ratings

Atera

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Atera

Productsamenvatting

Gebruikscases

Tekortkomingen

SyncroMSP

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over Atera and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Atera

SyncroMSP

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