BMC Helix Client Management vs LogicMonitor

NinjaOne

Ratings

BMC Helix Client Management

LogicMonitor

Overall

4.1

4.5

4.8

Meets Requirements

8.9

6 responses

9.1

217 responses

9.2

905 responses

Ease of Use

8.1

7 responses

8.7

224 responses

9.3

912 responses

Ease of Setup

5 responses

8.7

179 responses

9.4

804 responses

Ease of Admin

9.3

5 responses

8.7

182 responses

9.5

80 responses

Quality of Support

9.5

7 responses

9.1

355 responses

9.4

876 responses

Ease of Doing Business with

5 responses

9.1

264 responses

9.6

808 responses

Product Direction (% positive)

7.7

5 responses

9.2

210 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

Patch management:
BMC Helix ensures that all systems are patched to keep your IT network healthy.
Inventory management:
The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
Software deployment:
BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

Basic functions:
Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
User interface:
BMC Helix’s user interface could be improved to be easier to navigate and understand.
Set-up:
Getting the platform to run smoothly may take some time.

LogicMonitor

Productsamenvatting

LogicMonitor is een SaaS-gebaseerd, cloud-native monitoring platform dat verschillende monitoring tools consolideert. Het stelt MSP’s en IT-beheerders in staat om een enkele hub te gebruiken om de IT-infrastructuur van een organisatie te monitoren. Het kan naadloos gegevens verzamelen, waardevolle inzichten verschaffen in de prestaties van apparaten of servers en technici waarschuwen bij ontdekte afwijkingen, zodat ze eventuele problemen kunnen oplossen.

Gebruikscases

Remote monitoring:
LogicMonitor verzamelt gegevens en biedt inzicht in externe eindpuntapparaten en netwerken.
Custom data:
Gebruikers kunnen aangepaste datasets maken of gewoon een sjabloon gebruiken om gegevens van eindpunten en netwerken te extraheren.
IT infrastructure security:
LogicMonitor gebruikt analytische en diagnostische tools om problemen met netwerken, servers en applicaties te identificeren en oplossingen voor problemen te bieden.

Tekortkomingen

Prijzen:
Gebruikers hebben gemeld dat de hoge prijzen een factor zijn bij het overwegen van andere concurrenten.
User interface:
Veel gebruikers hebben gezegd dat LogicMonitor geen aanpasbare interface heeft en dat de beperkte filteropties van de UI het navigeren moeilijk maken.
Moeilijke setup:
LogicMonitor heeft veel functies waardoor het een steile leercurve heeft, en het kan meer tijd en middelen vergen om IT-professionals vertrouwd te maken met het platform.

NinjaOne

Why your peers choose us over BMC Helix Client Management and LogicMonitor

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Related resources

BMC Helix Client Management

LogicMonitor

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BMC Helix Client Management vs LogicMonitor

Ratings

BMC Helix Client Management

LogicMonitor

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

LogicMonitor

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over BMC Helix Client Management and LogicMonitor

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

LogicMonitor

Bronnen

Bedrijf

Contactgegevens

BMC Helix Client Management vs LogicMonitor

Ratings

BMC Helix Client Management

LogicMonitor

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

LogicMonitor

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over BMC Helix Client Management and LogicMonitor

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

LogicMonitor

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