BMC Helix Client Management vs Pulseway

NinjaOne

Ratings

BMC Helix Client Management

Pulseway

Overall

4.1

4.5

4.8

Meets Requirements

8.9

6 responses

8.9

44 responses

9.2

905 responses

Ease of Use

8.1

7 responses

9.2

44 responses

9.3

912 responses

Ease of Setup

5 responses

8.9

36 responses

9.4

804 responses

Ease of Admin

9.3

5 responses

36 responses

9.5

80 responses

Quality of Support

9.5

7 responses

8.5

39 responses

9.4

876 responses

Ease of Doing Business with

5 responses

35 responses

9.6

808 responses

Product Direction (% positive)

7.7

5 responses

8.4

43 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

Patch management:
BMC Helix ensures that all systems are patched to keep your IT network healthy.
Inventory management:
The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
Software deployment:
BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

Basic functions:
Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
User interface:
BMC Helix’s user interface could be improved to be easier to navigate and understand.
Set-up:
Getting the platform to run smoothly may take some time.

Pulseway

Productsamenvatting

Pulseway is een platform voor remote monitoring en management (RMM) dat IT-teams en MSP’s voorziet van realtime gegevens over apparaten, servers, VM’s en netwerken. Technici kunnen de automatisering van Pulseway gebruiken om regelmatig patchupdates en workflows voor automatische herstel op meerdere niveaus uit te voeren en aangepaste rapporten te genereren. Remote control en remediation maken het eenvoudig om eventuele problemen op te lossen.

Gebruikscases

Automatisering:
Gebruikers kunnen vertrouwen op Pulseway’s automatisering van repetitieve IT-taken voor tijdsefficiëntie.
Real-time Management:
Pulseway biedt live zichtbaarheid van servers, werkstations en netwerkapparaten vanaf elk apparaat.
Hoge configureerbaarheid:
Doordat Pulseway configureerbaar is, kunnen gebruikers meldingen ontvangen voor specifieke gebeurtenissen die ze moeten monitoren.

Tekortkomingen

Ondersteuning voor Mac en Linux:
Sommige G2-gebruikers hebben aangegeven dat Pulseway zijn Mac- en Linux-ondersteuning zou kunnen verbeteren, met name wat betreft de snelheid en grondigheid van de reacties op IT-vragen of -tickets.
Gebruiksvriendelijkheid:
Pulseway zou gebruiksvriendelijker kunnen zijn, vooral voor beginnende IT-technici. Volgens sommige G2-gebruikers is de gebruikersinterface van Pulseway niet zo intuïtief als verwacht en kan het wat tijd kosten om deze te begrijpen.
Prestaties:
Volgens sommige G2-gebruikers zou Pulseway de prestaties van zijn remote access tools kunnen verbeteren. Gebruikers hebben met name opgemerkt dat het platform trager kan worden tijdens remote access sessies.

NinjaOne

Why your peers choose us over BMC Helix Client Management and Pulseway

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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BMC Helix Client Management

Pulseway

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BMC Helix Client Management vs Pulseway

Ratings

BMC Helix Client Management

Pulseway

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

Pulseway

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over BMC Helix Client Management and Pulseway

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

Pulseway

Bronnen

Bedrijf

Contactgegevens

BMC Helix Client Management vs Pulseway

Ratings

BMC Helix Client Management

Pulseway

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

Pulseway

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over BMC Helix Client Management and Pulseway

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

Pulseway

Start een Gratis Trial van de #1 RMM op G2