BMC Helix Client Management vs SyncroMSP

NinjaOne

Ratings

BMC Helix Client Management

SyncroMSP

Overall

4.1

4.5

4.8

Meets Requirements

8.9

6 responses

8.7

92 responses

9.2

905 responses

Ease of Use

8.1

7 responses

8.9

93 responses

9.3

912 responses

Ease of Setup

5 responses

73 responses

9.4

804 responses

Ease of Admin

9.3

5 responses

8.9

76 responses

9.5

80 responses

Quality of Support

9.5

7 responses

73 responses

9.4

876 responses

Ease of Doing Business with

5 responses

8.3

91 responses

9.6

808 responses

Product Direction (% positive)

7.7

5 responses

8.8

86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

Patch management:
BMC Helix ensures that all systems are patched to keep your IT network healthy.
Inventory management:
The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
Software deployment:
BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

Basic functions:
Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
User interface:
BMC Helix’s user interface could be improved to be easier to navigate and understand.
Set-up:
Getting the platform to run smoothly may take some time.

SyncroMSP

Productsamenvatting

SyncroMSP is in de eerste plaats ontworpen voor managed service providers (MSP’s) en is een softwareplatform dat integrale oplossingen voor groeiende MSP’s consolideert. Met geïntegreerde RMM-, PSA- en remote access tools kunnen organisaties front-end en back-end activiteiten monitoren, beheren en automatiseren. SyncroMSP kan ook integreren met populaire MSP business tools.

Gebruikscases

PSA:
Met SyncroMSP kunnen gebruikers klantgerichte problemen aanpakken, zoals aangepaste helpdeskworkflows.
Remote management:
Gebruikers kunnen eindpuntapparaten vanaf één hub monitoren en gedetecteerde problemen oplossen.
Patch management:
SyncroMSP detecteert apparaten die patches missen en pusht updates van het besturingssysteem en applicaties van derden. Gebruikers kunnen patches plannen en ook de script engine en scriptbibliotheek gebruiken om updates te automatiseren.

Tekortkomingen

User interface:
SyncroMSP heeft een dashboard dat wat verbeteringen kan gebruiken op het gebied van aanpassing voor een betere gebruikerservaring.
Customer support:
Sommige gebruikers hebben aangegeven dat hun support vaak algemene antwoorden geeft en er dagen of weken over kan doen om een ticket volledig op te lossen.
Mobiele problemen:
Gebruikers hebben gemeld dat de mobiele app van SyncroMSP niet goed werkt, waardoor het moeilijk is voor buitendienstmedewerkers om het platform te gebruiken.

NinjaOne

Why your peers choose us over BMC Helix Client Management and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Related resources

BMC Helix Client Management

SyncroMSP

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BMC Helix Client Management vs SyncroMSP

Ratings

BMC Helix Client Management

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

SyncroMSP

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over BMC Helix Client Management and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

SyncroMSP

Bronnen

Bedrijf

Contactgegevens

BMC Helix Client Management vs SyncroMSP

Ratings

BMC Helix Client Management

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BMC Helix Client Management

Product Summary

Use Cases

Shortcomings

SyncroMSP

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over BMC Helix Client Management and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

SyncroMSP

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