Ratings
Cisco Meraki (MDM)
SysAid
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Cisco Meraki (MDM)
Product Summary
Cisco Meraki is a brand within Cisco that specializes in cloud-managed networking solutions. Its mobile device management (MDM) feature, offered through Systems Manager, provides centralized management and security for various mobile devices within your organization.
Use Cases
- Security:
Cisco Meraki’s MDM enforces security policies to protect device data, apply restrictions, and control usage with passcode policies. - Content management:
The platform’s on-device content management lets technicians deploy and manage apps, images, documents, and other files on Android devices. - Geolocation:
Cisco Meraki’s geolocation capabilities allow users to locate managed devices and enforce security policies based on a device’s location.
Shortcomings
- Brand customization:
It would be helpful if the platform had more flexibility for customizing the user interface (UI) to match your company’s branding. - Log information:
The customer portal lacks some necessary log information, making it challenging for technicians to swiftly analyze and troubleshoot. - Limited integrations:
Cisco Meraki MDM reviews state that there are few third-party integrations available.
SysAid
Productsamenvatting
SysAid is een cloudgebaseerd helpdeskplatform dat zichtbaarheid en controle biedt over IT-serviceactiviteiten. Deze oplossing richt zich op automatisering en ticketingmogelijkheden om organisaties te helpen bij het genereren, organiseren en toewijzen van tickets en het oplossen van problemen.
Gebruikscases
- Automatisering van IT support:
Met de automatisering van SysAid kunnen technici terugkerende taken automatiseren, waardoor IT-ondersteuningsteams zich kunnen bezighouden met complexere en strategische taken. - Ticketsysteem:
Het ticketingsysteem van SysAid heeft een selfserviceportaal voor het indienen van tickets en maakt het eenvoudig om tickets toe te wijzen, te volgen, te sorteren en te controleren. - Inventaris van assets:
SysAid biedt zichtbaarheid van alle IT-assets, zodat technici alle hardware en software in een IT-omgeving kunnen volgen.
Tekortkomingen
- Remote access:
SysAid biedt geïntegreerde TeamViewer voor hun remote access, wat de opties voor IT-ondersteuningsteams beperkt. - User interface:
In reviews van G2 staat dat de interface onhandig is. De ontwerpen verschillen ook per pagina, wat resulteert in een onsamenhangende gebruikerservaring. - Eerste installatie:
SysAid heeft een steile leercurve die meer tijd en middelen vereist om aan de slag te gaan.
NinjaOne
Why your peers choose us over Cisco Meraki (MDM) and SysAid
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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