ConnectWise Automate vs Esper

NinjaOne

Ratings

Connectwise Automate

Esper

NinjaOne Logo®

Overall

4.1
4.5

4.8

Meets Requirements

8.4
98 responses
8.9
150 responses

9.2

905 responses

Ease of Use

7.2
99 responses
9
152 responses

9.3

912 responses

Ease of Setup

6.2
61 responses
8.7
111 responses

9.4

804 responses

Ease of Admin

7.1
61 responses
9
111 responses

9.5

80 responses

Quality of Support

7.4
93 responses
9
138 responses

9.4

876 responses

Ease of Doing Business with

8.8
495 responses
9.2
102 responses

9.6

808 responses

Product Direction (% positive)

6.9
97 responses
8.9
138 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Connectwise Automate

Productsamenvatting

ConnectWise Automate, voorheen bekend als LabTech, is een platform voor remote monitoring en management (RMM) dat het beheren, onderhouden en oplossen van problemen met endpoints vereenvoudigt en automatiseert. Dankzij de scriptingfunctie kunnen managed service providers (MSP’s) en IT-teams routineprocessen en workflows automatiseren en het platform aanpassen aan hun behoeften.

Gebruikscases

  • Remote endpoint management:
    Vanuit één enkel overzicht kunnen gebruikers de apparaatstatus controleren en eindpunten beheren, en prestatie- of beveiligingsproblemen oplossen zonder storende downtime
  • Patch en software management:
    Implementeer applicaties en installeer updates met de oplossing om ervoor te zorgen dat apparaten geconfigureerd, geoptimaliseerd en veilig zijn.
  • Automatisering:
    Verminder routinematige IT-werkzaamheden door herhaalbare taken te automatiseren.

Tekortkomingen

  • Moeilijke implementatie:
    De eerste implementatie van ConnectWise Automate is complex, kostbaar en tijdrovend, en gebruikers hebben vaak consultants nodig om de oplossing te helpen implementeren en gebruiken.
  • Complexe interface:
    Technici kunnen veel tijd nodig hebben om volledig te begrijpen hoe ze de functies en instellingen van het platform moeten gebruiken.
  • Gebrek aan ondersteuning voor niet-Windows apparaten:
    De oplossing is meer gebouwd voor Windows-apparaten met minder patching, acties en gegevens voor andere besturingssystemen.

Esper

Product Summary

Esper is a next-generation mobile device management (MDM) solution marketed as the “smarter approach” to managing iOS and Android tablets, kiosks, smartphones, and IoT edge devices, among other devices. Its platform offers a wide range of features that allow IT teams to monitor their fleet efficiently from a single pane of glass.

Use Cases

  • Centralized device management:
    Esper provides MDM capabilities from a single dashboard.
  • Remote diagnostics:
    Esper helps you monitor all your devices for possible performance issues and resolve them before they become larger technical issues.
  • Compliance enforcement:
    Users can easily set policies, and Esper will automatically and accurately enforce them.

Shortcomings

  • Remote access:
    Esper could improve its remote control and viewing tool so users can manage multiple devices in real-time without slowing down.
  • Platform compatibility:
    According to some G2 users, Esper is much better suited for Android devices, leaving its support for iOS devices much to be desired.
  • Reporting capabilities:
    Some G2 users have stated that they occasionally have difficulty using Esper’s reporting function.

NinjaOne

Why your peers choose us over Connectwise Automate and Esper

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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