Ratings
Datto
Matrix42
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Datto
Productsamenvatting
Datto, een bedrijf van Kaseya, is een IT management bedrijf dat RMM-, network management-, PSA- en gegevensbeschermingsoplossingen biedt. Met Datto kunnen IT-afdelingen en MSP’s hun bedrijven beheren en IT-services leveren vanaf één enkel platform. Bovendien zijn Datto-oplossingen schaalbaar en aanpasbaar aan IT-omgevingen.
Gebruikscases
- IT management:
Datto biedt oplossingen voor IT management, waaronder RMM, network management en remote access. - IT-beveiliging:
Met Datto kunnen IT-teams hun IT-omgevingen beveiligen met gegevensbackups en EDR. - PSA:
Datto PSA kan de zichtbaarheid van bedrijven verbeteren, waardoor leidinggevenden datagestuurde beslissingen kunnen nemen.
Tekortkomingen
- Problemen met patch management:
Wanneer patches en andere gerelateerde taken mislukken, is het moeilijk om problemen op te lossen omdat Datto gebruikers niet genoeg specifieke foutinformatie geeft. - Onbetrouwbare ondersteuning:
De klantenondersteuning is inconsistent en onbetrouwbaar, wat kan leiden tot downtime wanneer gebruikers technische problemen ondervinden. - Hoge kosten:
De kosten van Datto zijn hoog, waardoor het voor kleine bedrijven en MSP’s moeilijk is om het aan te schaffen.
Matrix42
Product Summary
Matrix42 is an enterprise IT service management platform that helps IT teams automate and simplify various business processes. It also offers an IT asset management (ITAM) software solution that can support the lifecycle management of your software and hardware assets.
Use Cases
- IT service management:
Matrix42 provides a comprehensive database of all your assets so that you can address and resolve problems quickly. - IT asset management:
Matrix42 manages all vendors, agreements, and contracts, and you can be notified when deadlines are near. - Software asset management:
Matrix42 ensures that all your licenses are accounted for and kept up-to-date and compliant.
Shortcomings
- Reporting:
Matrix42’s reporting function is basic and may not be suitable for organizations that need more detailed information. - Third-party integrations:
Matrix42 cannot integrate with many third-party business applications. - Clunky deployment:
Matrix42 may take some time to deploy and implement.
NinjaOne
Why your peers choose us over Datto and Matrix42
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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