GoTo Resolve vs LogicMonitor

NinjaOne

Ratings

GoTo Resolve

LogicMonitor

Overall

4.4

4.5

4.8

Meets Requirements

9.1

326 responses

9.1

217 responses

9.2

905 responses

Ease of Use

327 responses

8.7

224 responses

9.3

912 responses

Ease of Setup

8.9

158 responses

8.7

179 responses

9.4

804 responses

Ease of Admin

8.9

159 responses

8.7

182 responses

9.5

80 responses

Quality of Support

8.7

279 responses

9.1

355 responses

9.4

876 responses

Ease of Doing Business with

8.8

150 responses

9.1

264 responses

9.6

808 responses

Product Direction (% positive)

7.8

317 responses

9.2

210 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

GoTo Resolve

Productsamenvatting

GoTo Resolve is een platform voor remote monitoring en mangement (RMM) dat voornamelijk is ontworpen voor kleine tot middelgrote organisaties die zich richten op IT-ondersteuning en klantenservice. Dit platform consolideert functies voor beheer op afstand, helpdesk en toegang op afstand om IT-activiteiten te stroomlijnen.

Gebruikscases

Remote support:
Technici hebben op afstand toegang tot apparaten om eventuele problemen op te lossen. Een opdrachtpromptfunctie maakt het mogelijk om problemen met apparaten op afstand op te lossen zonder de remote control te starten.
Remote management:
Met remote monitoringsfuncties kunnen technici de gezondheid en wijzigingen van de software en hardware van een organisatie bijhouden.
Automatisering met scripts:
GoTo biedt kant-en-klare scripting om herhaalbare taken te automatiseren, zoals het implementeren en bijwerken van software of het pushen en uitvoeren van bestanden.

Tekortkomingen

Trage prestaties:
Gebruikers hebben geklaagd over trage prestaties en vertragingen bij bestandsoverdracht.
Instabiele remote verbinding:
De connectiviteit van GoTo heeft vaak problemen, vooral als de werkstations meerdere monitoren hebben.
Verbinding op afstand herstellen:
Recensenten melden dat het soms lastig kan zijn om opnieuw verbinding te maken met eerder gecontroleerde apparaten, waardoor ze oude verbindingsgegevens moeten wissen voordat ze een nieuwe verbinding op afstand tot stand kunnen brengen.

LogicMonitor

Productsamenvatting

LogicMonitor is een SaaS-gebaseerd, cloud-native monitoring platform dat verschillende monitoring tools consolideert. Het stelt MSP’s en IT-beheerders in staat om een enkele hub te gebruiken om de IT-infrastructuur van een organisatie te monitoren. Het kan naadloos gegevens verzamelen, waardevolle inzichten verschaffen in de prestaties van apparaten of servers en technici waarschuwen bij ontdekte afwijkingen, zodat ze eventuele problemen kunnen oplossen.

Gebruikscases

Remote monitoring:
LogicMonitor verzamelt gegevens en biedt inzicht in externe eindpuntapparaten en netwerken.
Custom data:
Gebruikers kunnen aangepaste datasets maken of gewoon een sjabloon gebruiken om gegevens van eindpunten en netwerken te extraheren.
IT infrastructure security:
LogicMonitor gebruikt analytische en diagnostische tools om problemen met netwerken, servers en applicaties te identificeren en oplossingen voor problemen te bieden.

Tekortkomingen

Prijzen:
Gebruikers hebben gemeld dat de hoge prijzen een factor zijn bij het overwegen van andere concurrenten.
User interface:
Veel gebruikers hebben gezegd dat LogicMonitor geen aanpasbare interface heeft en dat de beperkte filteropties van de UI het navigeren moeilijk maken.
Moeilijke setup:
LogicMonitor heeft veel functies waardoor het een steile leercurve heeft, en het kan meer tijd en middelen vergen om IT-professionals vertrouwd te maken met het platform.

NinjaOne

Why your peers choose us over GoTo Resolve and LogicMonitor

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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GoTo Resolve

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GoTo Resolve vs LogicMonitor

Ratings

GoTo Resolve

LogicMonitor

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

GoTo Resolve

Productsamenvatting

Gebruikscases

Tekortkomingen

LogicMonitor

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over GoTo Resolve and LogicMonitor

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

GoTo Resolve

LogicMonitor

Bronnen

Bedrijf

Contactgegevens

GoTo Resolve vs LogicMonitor

Ratings

GoTo Resolve

LogicMonitor

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

GoTo Resolve

Productsamenvatting

Gebruikscases

Tekortkomingen

LogicMonitor

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over GoTo Resolve and LogicMonitor

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

GoTo Resolve

LogicMonitor

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