GoTo Resolve vs Matrix42

NinjaOne

Ratings

GoTo Resolve

Matrix42

Overall

4.4

4.3

4.8

Meets Requirements

9.1

326 responses

N/A

9.2

905 responses

Ease of Use

327 responses

N/A

9.3

912 responses

Ease of Setup

8.9

158 responses

N/A

9.4

804 responses

Ease of Admin

8.9

159 responses

N/A

9.5

80 responses

Quality of Support

8.7

279 responses

N/A

9.4

876 responses

Ease of Doing Business with

8.8

150 responses

N/A

9.6

808 responses

Product Direction (% positive)

7.8

317 responses

N/A

9.8

897 responses

Based on G2 Spring 2024

Competitors

GoTo Resolve

Productsamenvatting

GoTo Resolve is een platform voor remote monitoring en mangement (RMM) dat voornamelijk is ontworpen voor kleine tot middelgrote organisaties die zich richten op IT-ondersteuning en klantenservice. Dit platform consolideert functies voor beheer op afstand, helpdesk en toegang op afstand om IT-activiteiten te stroomlijnen.

Gebruikscases

Remote support:
Technici hebben op afstand toegang tot apparaten om eventuele problemen op te lossen. Een opdrachtpromptfunctie maakt het mogelijk om problemen met apparaten op afstand op te lossen zonder de remote control te starten.
Remote management:
Met remote monitoringsfuncties kunnen technici de gezondheid en wijzigingen van de software en hardware van een organisatie bijhouden.
Automatisering met scripts:
GoTo biedt kant-en-klare scripting om herhaalbare taken te automatiseren, zoals het implementeren en bijwerken van software of het pushen en uitvoeren van bestanden.

Tekortkomingen

Trage prestaties:
Gebruikers hebben geklaagd over trage prestaties en vertragingen bij bestandsoverdracht.
Instabiele remote verbinding:
De connectiviteit van GoTo heeft vaak problemen, vooral als de werkstations meerdere monitoren hebben.
Verbinding op afstand herstellen:
Recensenten melden dat het soms lastig kan zijn om opnieuw verbinding te maken met eerder gecontroleerde apparaten, waardoor ze oude verbindingsgegevens moeten wissen voordat ze een nieuwe verbinding op afstand tot stand kunnen brengen.

Matrix42

Product Summary

Matrix42 is an enterprise IT service management platform that helps IT teams automate and simplify various business processes. It also offers an IT asset management (ITAM) software solution that can support the lifecycle management of your software and hardware assets.

Use Cases

IT service management:
Matrix42 provides a comprehensive database of all your assets so that you can address and resolve problems quickly.
IT asset management:
Matrix42 manages all vendors, agreements, and contracts, and you can be notified when deadlines are near.
Software asset management:
Matrix42 ensures that all your licenses are accounted for and kept up-to-date and compliant.

Shortcomings

Reporting:
Matrix42’s reporting function is basic and may not be suitable for organizations that need more detailed information.
Third-party integrations:
Matrix42 cannot integrate with many third-party business applications.
Clunky deployment:
Matrix42 may take some time to deploy and implement.

NinjaOne

Why your peers choose us over GoTo Resolve and Matrix42

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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GoTo Resolve vs Matrix42

Ratings

GoTo Resolve

Matrix42

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

GoTo Resolve

Productsamenvatting

Gebruikscases

Tekortkomingen

Matrix42

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over GoTo Resolve and Matrix42

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

GoTo Resolve

Matrix42

Bronnen

Bedrijf

Contactgegevens