IBM Security MaaS360 vs Kace

NinjaOne

Ratings

IBM Security MaaS360

Kace

NinjaOne Logo®

Overall

4.1
4.1

4.8

Meets Requirements

9.4
117 responses
8.7
81 responses

9.2

905 responses

Ease of Use

8
118 responses
7.9
81 responses

9.3

912 responses

Ease of Setup

7.5
81 responses
7.6
69 responses

9.4

804 responses

Ease of Admin

7.9
77 responses
8.2
71 responses

9.5

80 responses

Quality of Support

7.9
113 responses
8.1
75 responses

9.4

876 responses

Ease of Doing Business with

7.9
76 responses
8.3
68 responses

9.6

808 responses

Product Direction (% positive)

8
122 responses
7.5
79 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

IBM Security MaaS360

Product Summary

IBM Security MaaS360 is a unified endpoint management system designed to streamline and secure the management of diverse endpoints within an enterprise. This solution centralizes the monitoring and management of Windows, macOS, iOS, Android, and IoT endpoint devices. MaaS360 provides visibility of devices’ health and compliance status to maintain security policies and operational efficiency.

Use Cases

  • Mobile device management (MDM):
    MaaS360 enables IT professionals to manage, secure, and monitor mobile devices across various OSs with remote wiping and application deployment features.
  • IT automation:
    Users can utilize MaaS360’s automation to customize policies that automate routine tasks such as device configuration and update rollout.
  • Patch management:
    MaaS360 can detect when devices are missing critical patches and allow users to push out those missing updates to all devices or to a single device.

Shortcomings

  • Notifications:
    Some users have reported MaaS360’s inconsistencies in delivering critical notifications which can potentially lead to delays in receiving important updates.
  • Complex interface and set-up:
    Users have complained about the difficulty of setting up and managing MaaS360. This solution requires additional training and support so technicians can fully leverage all its capabilities.
  • Customer support:
    Reviewers have complained that MaaS360’s technical support needs more training and that customer support takes a while to respond.

Kace

Productsamenvatting

KACE is een unified endpoint manager ontwikkeld door QUEST. Het is een IT management tool met een groot aantal functies waarmee IT-teams en technici apparaten in hun IT-omgeving kunnen ontdekken en volgen, routinetaken kunnen automatiseren, netwerken kunnen beveiligen en nog veel meer.

Gebruikscases

  • Vereenvoudigd beheer:
    KACE biedt een enkel platform voor IT-teams en technici om hun endpoints op meerdere besturingssystemen te beheren.
  • Gebruiksgemak:
    De interface van KACE is eenvoudig en gebruiksvriendelijk.
  • Ondersteuning voor Windows:
    Doet goed werk met het beheren en ondersteunen van Windows machines.

Tekortkomingen

  • ondersteuning voor macOS:
    Sommige gebruikers melden dat KACE tekortschiet op het gebied van Mac-beheer.
  • Frequente waarschuwingen:
    Fveeleisende waarschuwingen over systeemherstart na het patchen kunnen voor sommige gebruikers storend zijn.
  • Ticketing:
    Gebruikers vinden het filteren en vinden van tickets in de tool moeilijk.

NinjaOne

Why your peers choose us over IBM Security MaaS360 and Kace

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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IBM Security MaaS360

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