Ratings
IBM Security MaaS360
SolarWinds Dameware
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
IBM Security MaaS360
Product Summary
IBM Security MaaS360 is a unified endpoint management system designed to streamline and secure the management of diverse endpoints within an enterprise. This solution centralizes the monitoring and management of Windows, macOS, iOS, Android, and IoT endpoint devices. MaaS360 provides visibility of devices’ health and compliance status to maintain security policies and operational efficiency.
Use Cases
- Mobile device management (MDM):
MaaS360 enables IT professionals to manage, secure, and monitor mobile devices across various OSs with remote wiping and application deployment features. - IT automation:
Users can utilize MaaS360’s automation to customize policies that automate routine tasks such as device configuration and update rollout. - Patch management:
MaaS360 can detect when devices are missing critical patches and allow users to push out those missing updates to all devices or to a single device.
Shortcomings
- Notifications:
Some users have reported MaaS360’s inconsistencies in delivering critical notifications which can potentially lead to delays in receiving important updates. - Complex interface and set-up:
Users have complained about the difficulty of setting up and managing MaaS360. This solution requires additional training and support so technicians can fully leverage all its capabilities. - Customer support:
Reviewers have complained that MaaS360’s technical support needs more training and that customer support takes a while to respond.
SolarWinds Dameware
Productsamenvatting
Dameware Remote Everywhere biedt cloud-native tools voor remote support waarmee IT-professionals en managed service providers (MSP’s) endpoints op afstand kunnen monitoren en problemen snel kunnen oplossen. Om gegevens en apparaten veilig te houden, maakt Dameware gebruik van encryptie en multi-factor authenticatie. De helpdeskfunctionaliteiten en uitgebreide rapportage van Dameware vereenvoudigen en versnellen ondersteuning op afstand.
Gebruikscases
- Remote access:
Aanpasbare remote access zorgt ervoor dat IT remote access: Met Dameware Remote Everywhere hebben technici toegang tot externe apparaten binnen en buiten een netwerk om problemen te diagnosticeren en opdrachten uit te voeren om ze op te lossen. - Endpoint monitoring:
Technici kunnen real-time en historisch inzicht krijgen in de gezondheid van apparaten en sessiegegevens, zodat ze eventuele problemen kunnen oplossen. - Remote support:
Gebruikers kunnen hun ondersteuningswerk op afstand stroomlijnen door gebruik te maken van de helpdeskfuncties van Dameware, zoals bestandsoverdracht, schermdeling en een ingebouwd ticketsysteem.
Tekortkomingen
- Kosten:
De kosten per technicus zijn duur voor gebruikers in verhouding tot de functies die Dameware biedt. - Problemen met verbinding:
DNS-conflicten kunnen ertoe leiden dat technici verbinding maken met het verkeerde apparaat. - Grafische problemen:
De schermresolutie lijdt vaak onder het gebruik van remote accessfuncties, waardoor het voor technici moeilijk wordt om apparaten effectief te troubleshooten.
NinjaOne
Why your peers choose us over IBM Security MaaS360 and SolarWinds Dameware
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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