IT Glue vs Matrix42

NinjaOne

Ratings

IT Glue

Matrix42

Overall

4.6

4.3

4.8

Meets Requirements

236 responses

N/A

9.2

905 responses

Ease of Use

243 responses

N/A

9.3

912 responses

Ease of Setup

8.5

162 responses

N/A

9.4

804 responses

Ease of Admin

8.8

178 responses

N/A

9.5

80 responses

Quality of Support

8.6

195 responses

N/A

9.4

876 responses

Ease of Doing Business with

8.8

171 responses

N/A

9.6

808 responses

Product Direction (% positive)

8.8

241 responses

N/A

9.8

897 responses

Based on G2 Spring 2024

Competitors

IT Glue

Productsamenvatting

IT Glue is een platform dat zich voornamelijk richt op IT-documentatie. De software is ontworpen voor IT-serviceproviders als veilige opslag voor informatie over de IT-infrastructuur, configuraties, wachtwoorden en alle vertrouwelijke klantgegevens die binnen de organisatie worden gedeeld. IT Glue is een centrale opslagplaats van informatie voor IT-personeel om aan te werken en te delen.

Gebruikscases

Gestructureerde documentatie:
De marketing van IT Glue promoot de software sterk als een documentatiebeheerplatform dat zich richt op een goed opgezet documentatieraamwerk.
Relationship mapping:
De software koppelt alle gerelateerde items aan elkaar in de documentatie. Hierdoor is informatie direct beschikbaar voor iedereen die eraan werkt, wat tijd en moeite bespaart.
Gebruiksvriendelijke machtigingen:
Met granulaire machtigingen en andere machtigingsniveaus kunnen technici de toegang tot documentatie beheren, waardoor de beveiliging van opgeslagen gegevens wordt verbeterd.

Tekortkomingen

Problemen met interfaceontwerp:
IT Glue reviews vinden dat de gebruikersinterface niet intuïtief is en dat bepaalde acties verborgen zijn achter een dropdown. Het platform mist ook aanpassingsopties die anders zou kunnen helpen bij het stroomlijnen van workflows.
Integratieproblemen:
De gegevensstroom van integraties op gang brengen is tijdrovend.
Inferieure zoekfunctionaliteit:
De zoekfunctie zou verbeterd kunnen worden, vooral als het gaat om het vinden waar informatie is opgeslagen en het zoeken in archieven.
Geen gratis proefabonnement:
IT Glue biedt geen gratis testversies, wat een nadeel is voor IT-beslissers die eerst hun opties willen afwegen.

Matrix42

Product Summary

Matrix42 is an enterprise IT service management platform that helps IT teams automate and simplify various business processes. It also offers an IT asset management (ITAM) software solution that can support the lifecycle management of your software and hardware assets.

Use Cases

IT service management:
Matrix42 provides a comprehensive database of all your assets so that you can address and resolve problems quickly.
IT asset management:
Matrix42 manages all vendors, agreements, and contracts, and you can be notified when deadlines are near.
Software asset management:
Matrix42 ensures that all your licenses are accounted for and kept up-to-date and compliant.

Shortcomings

Reporting:
Matrix42’s reporting function is basic and may not be suitable for organizations that need more detailed information.
Third-party integrations:
Matrix42 cannot integrate with many third-party business applications.
Clunky deployment:
Matrix42 may take some time to deploy and implement.

NinjaOne

Why your peers choose us over IT Glue and Matrix42

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Related resources

IT Glue

Matrix42

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IT Glue vs Matrix42

Ratings

IT Glue

Matrix42

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

IT Glue

Productsamenvatting

Gebruikscases

Tekortkomingen

Matrix42

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over IT Glue and Matrix42

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

IT Glue

Matrix42

Bronnen

Bedrijf

Contactgegevens

IT Glue vs Matrix42

Ratings

IT Glue

Matrix42

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

IT Glue

Productsamenvatting

Gebruikscases

Tekortkomingen

Matrix42

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over IT Glue and Matrix42

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

IT Glue

Matrix42

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