Kace vs SysAid

NinjaOne

Ratings

Kace

SysAid

Overall

4.1

4.5

4.8

Meets Requirements

8.7

81 responses

8.9

523 responses

9.2

905 responses

Ease of Use

7.9

81 responses

8.9

525 responses

9.3

912 responses

Ease of Setup

7.6

69 responses

8.4

454 responses

9.4

804 responses

Ease of Admin

8.2

71 responses

8.7

463 responses

9.5

80 responses

Quality of Support

8.1

75 responses

518 responses

9.4

876 responses

Ease of Doing Business with

8.3

68 responses

9.1

458 responses

9.6

808 responses

Product Direction (% positive)

7.5

79 responses

496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Kace

Productsamenvatting

KACE is een unified endpoint manager ontwikkeld door QUEST. Het is een IT management tool met een groot aantal functies waarmee IT-teams en technici apparaten in hun IT-omgeving kunnen ontdekken en volgen, routinetaken kunnen automatiseren, netwerken kunnen beveiligen en nog veel meer.

Gebruikscases

Vereenvoudigd beheer:
KACE biedt een enkel platform voor IT-teams en technici om hun endpoints op meerdere besturingssystemen te beheren.
Gebruiksgemak:
De interface van KACE is eenvoudig en gebruiksvriendelijk.
Ondersteuning voor Windows:
Doet goed werk met het beheren en ondersteunen van Windows machines.

Tekortkomingen

ondersteuning voor macOS:
Sommige gebruikers melden dat KACE tekortschiet op het gebied van Mac-beheer.
Frequente waarschuwingen:
Fveeleisende waarschuwingen over systeemherstart na het patchen kunnen voor sommige gebruikers storend zijn.
Ticketing:
Gebruikers vinden het filteren en vinden van tickets in de tool moeilijk.

SysAid

Productsamenvatting

SysAid is een cloudgebaseerd helpdeskplatform dat zichtbaarheid en controle biedt over IT-serviceactiviteiten. Deze oplossing richt zich op automatisering en ticketingmogelijkheden om organisaties te helpen bij het genereren, organiseren en toewijzen van tickets en het oplossen van problemen.

Gebruikscases

Automatisering van IT support:
Met de automatisering van SysAid kunnen technici terugkerende taken automatiseren, waardoor IT-ondersteuningsteams zich kunnen bezighouden met complexere en strategische taken.
Ticketsysteem:
Het ticketingsysteem van SysAid heeft een selfserviceportaal voor het indienen van tickets en maakt het eenvoudig om tickets toe te wijzen, te volgen, te sorteren en te controleren.
Inventaris van assets:
SysAid biedt zichtbaarheid van alle IT-assets, zodat technici alle hardware en software in een IT-omgeving kunnen volgen.

Tekortkomingen

Remote access:
SysAid biedt geïntegreerde TeamViewer voor hun remote access, wat de opties voor IT-ondersteuningsteams beperkt.
User interface:
In reviews van G2 staat dat de interface onhandig is. De ontwerpen verschillen ook per pagina, wat resulteert in een onsamenhangende gebruikerservaring.
Eerste installatie:
SysAid heeft een steile leercurve die meer tijd en middelen vereist om aan de slag te gaan.

NinjaOne

Why your peers choose us over Kace and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Related resources

Kace

SysAid

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Kace vs SysAid

Ratings

Kace

SysAid

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Kace

Productsamenvatting

Gebruikscases

Tekortkomingen

SysAid

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over Kace and SysAid

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Kace

SysAid

Bronnen

Bedrijf

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