Ratings
SolarWinds Dameware
Sophos Mobile
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
SolarWinds Dameware
Productsamenvatting
Dameware Remote Everywhere biedt cloud-native tools voor remote support waarmee IT-professionals en managed service providers (MSP’s) endpoints op afstand kunnen monitoren en problemen snel kunnen oplossen. Om gegevens en apparaten veilig te houden, maakt Dameware gebruik van encryptie en multi-factor authenticatie. De helpdeskfunctionaliteiten en uitgebreide rapportage van Dameware vereenvoudigen en versnellen ondersteuning op afstand.
Gebruikscases
- Remote access:
Aanpasbare remote access zorgt ervoor dat IT remote access: Met Dameware Remote Everywhere hebben technici toegang tot externe apparaten binnen en buiten een netwerk om problemen te diagnosticeren en opdrachten uit te voeren om ze op te lossen. - Endpoint monitoring:
Technici kunnen real-time en historisch inzicht krijgen in de gezondheid van apparaten en sessiegegevens, zodat ze eventuele problemen kunnen oplossen. - Remote support:
Gebruikers kunnen hun ondersteuningswerk op afstand stroomlijnen door gebruik te maken van de helpdeskfuncties van Dameware, zoals bestandsoverdracht, schermdeling en een ingebouwd ticketsysteem.
Tekortkomingen
- Kosten:
De kosten per technicus zijn duur voor gebruikers in verhouding tot de functies die Dameware biedt. - Problemen met verbinding:
DNS-conflicten kunnen ertoe leiden dat technici verbinding maken met het verkeerde apparaat. - Grafische problemen:
De schermresolutie lijdt vaak onder het gebruik van remote accessfuncties, waardoor het voor technici moeilijk wordt om apparaten effectief te troubleshooten.
Sophos Mobile
Product Summary
Sophos Mobile is a Unified Endpoint Management (UEM) solution that enables IT teams to manage mobile and traditional devices. Sophos Mobile allows IT teams to monitor and secure their iOS, Android, Windows, and macOS endpoint devices. With Sophos Mobile, users can manage their devices on-premise or remotely via its cloud-based version.
Use Cases
- Mobile device management (MDM):
Sophos Mobile allows technicians to keep track of corporate-issued and BYOD mobile devices while protecting them from vulnerabilities and threats. - Application management:
Users can deploy, restrict, remove, and update software for their mobile fleet. - Reporting:
Sophos Mobile can generate customizable reports to provide insight into the status, performance, and security of their mobile devices.
Shortcomings
- Customer support:
Reviews have said Sophos’ customer support response times could use improvement. - Setup time:
Users have said that the initial deployment and enrollment of all the devices in an organization can take a long time, especially for larger enterprises. - Complex configurations:
Sophos Mobile’s configurations can be challenging and time-consuming.
NinjaOne
Why your peers choose us over SolarWinds Dameware and Sophos Mobile
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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