SuperOps vs SyncroMSP

NinjaOne

Ratings

SuperOps

SyncroMSP

Overall

4.6

4.5

4.8

Meets Requirements

8.9

107 responses

8.7

92 responses

9.2

905 responses

Ease of Use

9.1

109 responses

8.9

93 responses

9.3

912 responses

Ease of Setup

9.1

94 responses

73 responses

9.4

804 responses

Ease of Admin

94 responses

8.9

76 responses

9.5

80 responses

Quality of Support

9.6

106 responses

73 responses

9.4

876 responses

Ease of Doing Business with

9.4

94 responses

8.3

91 responses

9.6

808 responses

Product Direction (% positive)

9.9

107 responses

8.8

86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SuperOps

Productsamenvatting

SuperOps is een uniforme oplossing voor remote monitoring en management (RMM) die zich richt op snelgroeiende kleine tot middelgrote bedrijven.

Gebruikscases

Patch management:
Dankzij geautomatiseerde patching kunnen SuperOps-gebruikers ervoor zorgen dat apparaten en servers voldoen aan de industrienormen.
IT-automatisering:
SuperOps kan herhaalbare taken automatiseren om de behoefte aan handmatige interventie te verminderen. Dit platform biedt ook kant-en-klare scripts die vaak door MSPS worden gebruikt.
IT asset management:
Gebruikers kunnen alle hardware en software van een organisatie wereldwijd monitoren en op afstand toegang krijgen tot apparaten om afwijkingen en problemen op te lossen.

Tekortkomingen

Mist veel functies:
Als nieuwere oplossing op de markt mist SuperOps veel functies die meer volwassen RMM leveranciers wel hebben.
Problemen met ticketverkoop:
SuperOps ticketing functie mist quality-of-life functies en kan buggy zijn.
Beperkte integraties:
G2-reviewers hebben gezegd dat de lijst met integraties van derden nog moet worden uitgebreid.

SyncroMSP

Productsamenvatting

SyncroMSP is in de eerste plaats ontworpen voor managed service providers (MSP’s) en is een softwareplatform dat integrale oplossingen voor groeiende MSP’s consolideert. Met geïntegreerde RMM-, PSA- en remote access tools kunnen organisaties front-end en back-end activiteiten monitoren, beheren en automatiseren. SyncroMSP kan ook integreren met populaire MSP business tools.

Gebruikscases

PSA:
Met SyncroMSP kunnen gebruikers klantgerichte problemen aanpakken, zoals aangepaste helpdeskworkflows.
Remote management:
Gebruikers kunnen eindpuntapparaten vanaf één hub monitoren en gedetecteerde problemen oplossen.
Patch management:
SyncroMSP detecteert apparaten die patches missen en pusht updates van het besturingssysteem en applicaties van derden. Gebruikers kunnen patches plannen en ook de script engine en scriptbibliotheek gebruiken om updates te automatiseren.

Tekortkomingen

User interface:
SyncroMSP heeft een dashboard dat wat verbeteringen kan gebruiken op het gebied van aanpassing voor een betere gebruikerservaring.
Customer support:
Sommige gebruikers hebben aangegeven dat hun support vaak algemene antwoorden geeft en er dagen of weken over kan doen om een ticket volledig op te lossen.
Mobiele problemen:
Gebruikers hebben gemeld dat de mobiele app van SyncroMSP niet goed werkt, waardoor het moeilijk is voor buitendienstmedewerkers om het platform te gebruiken.

NinjaOne

Why your peers choose us over SuperOps and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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SuperOps

SyncroMSP

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SuperOps vs SyncroMSP

Ratings

SuperOps

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

SuperOps

Productsamenvatting

Gebruikscases

Tekortkomingen

SyncroMSP

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over SuperOps and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

SuperOps

SyncroMSP

Bronnen

Bedrijf

Contactgegevens

SuperOps vs SyncroMSP

Ratings

SuperOps

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

SuperOps

Productsamenvatting

Gebruikscases

Tekortkomingen

SyncroMSP

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over SuperOps and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

SuperOps

SyncroMSP

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