SuperOps vs SysAid

NinjaOne

Ratings

SuperOps

SysAid

Overall

4.6

4.5

4.8

Meets Requirements

8.9

107 responses

8.9

523 responses

9.2

905 responses

Ease of Use

9.1

109 responses

8.9

525 responses

9.3

912 responses

Ease of Setup

9.1

94 responses

8.4

454 responses

9.4

804 responses

Ease of Admin

94 responses

8.7

463 responses

9.5

80 responses

Quality of Support

9.6

106 responses

518 responses

9.4

876 responses

Ease of Doing Business with

9.4

94 responses

9.1

458 responses

9.6

808 responses

Product Direction (% positive)

9.9

107 responses

496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SuperOps

Productsamenvatting

SuperOps is een uniforme oplossing voor remote monitoring en management (RMM) die zich richt op snelgroeiende kleine tot middelgrote bedrijven.

Gebruikscases

Patch management:
Dankzij geautomatiseerde patching kunnen SuperOps-gebruikers ervoor zorgen dat apparaten en servers voldoen aan de industrienormen.
IT-automatisering:
SuperOps kan herhaalbare taken automatiseren om de behoefte aan handmatige interventie te verminderen. Dit platform biedt ook kant-en-klare scripts die vaak door MSPS worden gebruikt.
IT asset management:
Gebruikers kunnen alle hardware en software van een organisatie wereldwijd monitoren en op afstand toegang krijgen tot apparaten om afwijkingen en problemen op te lossen.

Tekortkomingen

Mist veel functies:
Als nieuwere oplossing op de markt mist SuperOps veel functies die meer volwassen RMM leveranciers wel hebben.
Problemen met ticketverkoop:
SuperOps ticketing functie mist quality-of-life functies en kan buggy zijn.
Beperkte integraties:
G2-reviewers hebben gezegd dat de lijst met integraties van derden nog moet worden uitgebreid.

SysAid

Productsamenvatting

SysAid is een cloudgebaseerd helpdeskplatform dat zichtbaarheid en controle biedt over IT-serviceactiviteiten. Deze oplossing richt zich op automatisering en ticketingmogelijkheden om organisaties te helpen bij het genereren, organiseren en toewijzen van tickets en het oplossen van problemen.

Gebruikscases

Automatisering van IT support:
Met de automatisering van SysAid kunnen technici terugkerende taken automatiseren, waardoor IT-ondersteuningsteams zich kunnen bezighouden met complexere en strategische taken.
Ticketsysteem:
Het ticketingsysteem van SysAid heeft een selfserviceportaal voor het indienen van tickets en maakt het eenvoudig om tickets toe te wijzen, te volgen, te sorteren en te controleren.
Inventaris van assets:
SysAid biedt zichtbaarheid van alle IT-assets, zodat technici alle hardware en software in een IT-omgeving kunnen volgen.

Tekortkomingen

Remote access:
SysAid biedt geïntegreerde TeamViewer voor hun remote access, wat de opties voor IT-ondersteuningsteams beperkt.
User interface:
In reviews van G2 staat dat de interface onhandig is. De ontwerpen verschillen ook per pagina, wat resulteert in een onsamenhangende gebruikerservaring.
Eerste installatie:
SysAid heeft een steile leercurve die meer tijd en middelen vereist om aan de slag te gaan.

NinjaOne

Why your peers choose us over SuperOps and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Related resources

SuperOps

SysAid

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SuperOps vs SysAid

Ratings

SuperOps

SysAid

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

SuperOps

Productsamenvatting

Gebruikscases

Tekortkomingen

SysAid

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over SuperOps and SysAid

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

SuperOps

SysAid

Bronnen

Bedrijf

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