SyncroMSP vs Tanium

NinjaOne

Ratings

SyncroMSP

Tanium

Overall

4.5

4.8

Meets Requirements

8.7

92 responses

9.4

8 responses

9.2

905 responses

Ease of Use

8.9

93 responses

8.1

8 responses

9.3

912 responses

Ease of Setup

73 responses

6.3

5 responses

9.4

804 responses

Ease of Admin

8.9

76 responses

7.7

5 responses

9.5

80 responses

Quality of Support

73 responses

8.8

7 responses

9.4

876 responses

Ease of Doing Business with

8.3

91 responses

8.7

5 responses

9.6

808 responses

Product Direction (% positive)

8.8

86 responses

8 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SyncroMSP

Productsamenvatting

SyncroMSP is in de eerste plaats ontworpen voor managed service providers (MSP’s) en is een softwareplatform dat integrale oplossingen voor groeiende MSP’s consolideert. Met geïntegreerde RMM-, PSA- en remote access tools kunnen organisaties front-end en back-end activiteiten monitoren, beheren en automatiseren. SyncroMSP kan ook integreren met populaire MSP business tools.

Gebruikscases

PSA:
Met SyncroMSP kunnen gebruikers klantgerichte problemen aanpakken, zoals aangepaste helpdeskworkflows.
Remote management:
Gebruikers kunnen eindpuntapparaten vanaf één hub monitoren en gedetecteerde problemen oplossen.
Patch management:
SyncroMSP detecteert apparaten die patches missen en pusht updates van het besturingssysteem en applicaties van derden. Gebruikers kunnen patches plannen en ook de script engine en scriptbibliotheek gebruiken om updates te automatiseren.

Tekortkomingen

User interface:
SyncroMSP heeft een dashboard dat wat verbeteringen kan gebruiken op het gebied van aanpassing voor een betere gebruikerservaring.
Customer support:
Sommige gebruikers hebben aangegeven dat hun support vaak algemene antwoorden geeft en er dagen of weken over kan doen om een ticket volledig op te lossen.
Mobiele problemen:
Gebruikers hebben gemeld dat de mobiele app van SyncroMSP niet goed werkt, waardoor het moeilijk is voor buitendienstmedewerkers om het platform te gebruiken.

Tanium

Productsamenvatting

Tanium is een cloudgebaseerd cybersecurity en endpoint management platform dat realtime gegevens levert over endpointapparaten en netwerkbeveiliging. Met de functies voor incidentrapportage kunnen technici bedreigingen en incidenten detecteren en diagnosticeren. IT-teams en MSP’s kunnen de automatisering van Tanium gebruiken om endpoints bij te werken en problemen sneller op afstand op te lossen.

Gebruikscases

Endpoint Management:
Tanium biedt zichtbaarheid van alle eindpunten vanuit één platform. Technici kunnen vanaf deze hub nieuwe endpoints configureren en er applicaties op implementeren.
Automatisering:
De automatiseringsmogelijkheden van Tanium stroomlijnen de gegevensbeschermingsprocessen en zorgen voor continue bescherming met minimale handmatige tussenkomst.
Compliance management:
Deze oplossing kan automatisch apparaten en netwerken scannen op gebreken in de compliance en patches, updates van besturingssystemen en software van derden pushen om endpoints bijgewerkt en veilig te houden.

Tekortkomingen

Patchen:
Sommige gebruikers hebben problemen gemeld met de patchingfunctie van Tanium, die soms kan leiden tot onbedoelde downtime van de server.
Steile leercurve:
Het kost een aanzienlijke hoeveelheid tijd om alle query’s te leren, wat voor nieuwe gebruikers moeilijk kan zijn om ermee vertrouwd te raken.
Hoog gebruik van systeemresources:
Tanium verbruikt veel resources op het apparaat, wat het CPU-gebruik kan opdrijven en de prestaties van het apparaat kan beïnvloeden.

NinjaOne

Why your peers choose us over SyncroMSP and Tanium

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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SyncroMSP

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SyncroMSP vs Tanium

Ratings

SyncroMSP

Tanium

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

SyncroMSP

Productsamenvatting

Gebruikscases

Tekortkomingen

Tanium

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over SyncroMSP and Tanium

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

SyncroMSP

Tanium

Bronnen

Bedrijf

Contactgegevens

SyncroMSP vs Tanium

Ratings

SyncroMSP

Tanium

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

SyncroMSP

Productsamenvatting

Gebruikscases

Tekortkomingen

Tanium

Productsamenvatting

Gebruikscases

Tekortkomingen

NinjaOne

Why your peers choose us over SyncroMSP and Tanium

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

SyncroMSP

Tanium

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