RESICAP Leverages NinjaOne to Supercharge its Lean IT Team

Utfordringer

Feature-lacking solution
Manul ticketing process
Lack of technician bandwidth

Resultater

Robust, cloud-based solution
Drastic reduction in ticket-resolution time
250:1 employee to support technician ratio

Industri:

Eiendom og bygg og anlegg

Hovedkvarter:

Atlanta, GA

Produkter som brukes:

Endpoint Management

Oversikt

Over the years, RESICAP has expanded and built a vertically integrated platform for build-to-rent, single-family rental, and the for-sale industry. RESICAP is so well respected in the industry that it is ranked as one of the fastest-growing companies by Inc. 5000 and Qualified Remodeler’s Top 500. As RESICAP grew, its small IT department needed help to keep up with support tickets and overall endpoint management. Find out how NinjaOne brought a streamlined, efficient ticketing system to RESICAP, allowing them to keep their IT team lean while providing top-notch support.

Outpacing industry benchmarks

«The result of using NinjaOne that I’m most proud of is the fact that I have an extremely lean IT support team. Industry average is 70 employees to one IT support staff. I’m at 250 to one,» said Ken Taylor, CTO at RESICAP.

Improved security posture

«NinjaOne helps us manage our remote workforce by giving us one central spot where we can manage all end-user security. It helps us maintain the overall health of the estate and keeps problems from happening in the first place,» said Taylor.

Simplicity that drives efficiency

With NinjaOne, «the amount of time servicing individual tickets has drastically decreased,» said Elliot Geisler, IT manager at RESICAP. «NinjaOne is the most cost effective, light-weight, efficient RMM tool that I’ve ever worked with,» said Taylor.

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RESICAP Leverages NinjaOne to Supercharge its Lean IT Team

Oversikt

Outpacing industry benchmarks

Improved security posture

Simplicity that drives efficiency

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