NinjaOne Reviews

Read real customer reviews about NinjaOne’s software

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases, including endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more.

Customers Rate NinjaOne No.1 in 12 IT Categories

NinjaOne is once again awarded top spot in the latest G2 Report 

Endpoint Management

Patch Management

MDM

RMM

Enterprise IT Management

IT Asset Management

Network Monitoring

Remote Support

Online Backup

PC Backup

Unified Endpoint Management

IT Service Management

“NinjaOne Wins SC Award for Best Customer Service”

Refreshing Technical Support

With NinjaOne, you’re not a ticket or a number on a screen. You’re a person with a real business who we want to succeed. Consider our support team to be an extension of your company. We believe in transformational, not transactional, interactions and are always looking for ways to “wow” you.

Average 1st response time

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Support

Average CSAT Score

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NinjaOne’s software & feature reviews

NinjaOne Endpoint Management Reviews

“NinjaOne brought a peace of mind that I knew that this tool was going to work for our cloud servers and end user devices.”

Matthew Meador, Team Logic IT

“We have NinjaOne deployed on over 15,000 endpoints, with around 14,000 endpoints online at any given time. Every one of our endpoints…is managed and monitored by NinjaOne.”

Ernie Turner, Vetcor

“NinjaOne allows us to ensure our remote staff gets the tech support they need in a timely manner. Plus, it helps us secure and manage all of our global endpoints.”

Joann Dewwealth-O'Brien, Rare

“We needed a way to both manage and secure all our endpoints efficiently. That’s where NinjaOne came in.”

Nick Lenius, Great Plains Bank

“NinjaOne makes life easier as an MSP because it allows for quick endpoint management…ease of use when running scripts against multiple devices, and it allows for easy remote management overall.”

Jacob Scott, DEVsource Technology Solutions

NinjaOne Patch Management Reviews

“NinjaOne automatically patches all our endpoints, regardless of location or OS, enhancing our security.”

Khadija Samuels, Great Plains Bank

“NinjaOne is number 1. NinjaOne has excellent functionality within easy reach. Patch management has been consistently good.”

Scott Sanford, Healthy IT, Inc.

“NinjaOne’s product is state-of-the-art with real time patch updates.”

Finn Marschner, Relyon AG

“Patching just works; I don’t think there is much more to say.”

Mike Borst, Riley Construction Company

“NinjaOne is solving the headache of managing multiple devices across our network by providing real-time monitoring and automated patch management.”

Jared Fire, Running Creek Casino

“NinjaOne’s product is state-of-the-art with real time patch updates.”

Nicky Mercieri, Intelligent Technology Services Corporation

NinjaOne MDM Reviews

“We just onboarded with [NinjaOne’s] new MDM product and we are amazed with the ease of use. Having it in a single dashboard has streamlined our department’s efficiency — saving us so much time.”

Peyton McKee, Vol Fed Bank

“I also appreciate the NinjaOne team is constantly innovating with new features and integrations, including SentinelOne and the NinjaOne MDM.”

Alex Mandarino, Tech Enterprise

“The new features like Mobile Security/MDM integrating with Bitdefender has been amazing for us.”

Wally Magana, Tech Slayer

“With the integration of Mobile Device Management and direct backup management from NinjaOne, we can manage all essential functions from a single interface.”

Simon Fieber, Simon Fieber IT Services

“What I like about NinjaOne is it allows seamless and very robust Mobile Device Management on our networks for a fair price.”

Ira Greene, Lighthouse Technology Solutions

NinjaOne RMM Reviews

“NinjaOne is the perfect solution for RMM!”

Brian Saltzmann, Big Huge Games

“NinjaOne is the best RMM service and support I’ve ever had.”

Kevin Yi, Boost Health Insurance

“As someone who has worked with an RMM software package in the past, two things really stand out: NinjaOne’s ease-of-use and NinjaOne’s support.”

Andrew Jones, City of Vidalia

“We wanted to work with an RMM provider that was transparent about its roadmap and treated customers with the same respect we treat ours. NinjaOne fits that bill and continues to be one of our best decisions.”

Andrew Dent, Concord IT

“NinjaOne is a fantastic tool that has helped us simplify and implement our RMM tool. It has a great UI and does not require us to have a full-time administrator dedicated just to the management and care of our RMM.”

eMDTec, Alex Beauchamp

“With NinjaOne, there are just so many bells and whistles that other RMM solutions didn’t have.”

Billy Murchison, Metis Technology

“NinjaOne is the most cost-effective, light-weight, efficient RMM tool that I’ve ever worked with.”

Ken Taylor, Resicap

“It’s been an uphill battle, transforming a technology-averse company into a technology-enabled one. NinjaOne’s RMM service is probably the easiest win we’ve had.”

Jer Ratcliffe, StellarVista Credit Union

NinjaOne Remote Control Reviews

“I rely on Ninja One daily for a variety of tasks, including script execution, remote access, log analysis, and more.”

Richard Mulder, Freez.IT

“NinjaOne provides a quality RMM solution, including end-user remote access to their devices.”

Scott Sanford, Healthy IT, Inc.

“NinjaOne helps our IT Department automate various operations. The integrated ecosystem, including the Ticket System and Remote Control, allows us to provide the best support experience”

Giuseppe Liggieri, Servizi di impresa SRL

“NinjaOne is very user-friendly, and NinjaOne Remote combines the best aspects of TeamViewer and Splashtop into a seamless remote support tool that’s easy to implement.”

Simon Fieber, Simon Fieber IT Services

“The NinjaOne remote tool allows me to remote into end user computers. It takes about 2 seconds to connect and troubleshoot on the fly.”

Matthew Meador, TeamLogic IT

“We use NinjaOne every day, and we love that they have a native remote tool for our service desk to help employees with IT issues.”

Devin Mehta, Visby Medical Inc.

NinjaOne Backup Reviews

“Compared to what we were using before, NinjaOne Backup is not just fast, it’s reliable.”

Nathan Collora, Rare

“NinjaOne’s toolset is comprehensive. With the addition of documentation, backup, and AV, it lets us slim our stack.”

John Fleming, K12.IT

“Without NinjaOne, my company would not be successful. Thanks to NinjaOne Backup and its ease of use for NinjaOne Remote, I am able to get my business started and moving along.”

Matthew Barsoum, Barsoum Tech LLC

“NinjaOne Backup helps us do our job by giving end-users a self-service portal so they can access their files.”

Kadija Samuels, Rare

“NinjaOne allows me to support my end users through remote control, file access, backups and allows me to aggregate data all into a single pane of glass.”

Matthew Meador, TeamLogic IT

NinjaOne Endpoint Security Reviews

“NinjaOne is our one-stop shop for endpoint management and security.”

Phil Mariscal, California Truck Centers

“NinjaOne’s Endpoint Security gives me full insight and control of our security posture.”

Omar Couri, Dalux

“NinjaOne gives us complete oversight of device health, right down to a deep analysis, alerts, monitoring software installations, which has been a big help to security.”

Ste Hawkins, ESG

“In switching to NinjaOne, we eliminated the need for [three] other tools and enhanced our overall security posture thanks to NinjaOne’s single pane environment.”

Nick Lenius, Great Plains Bank

“Gathering device information for audits is a full-time job. NinjaOne reporting provides all the information we need instantly.”

Randy Rybakowicz,, Horizon Home Care & Hospice

NinjaOne Documentation Reviews

“NinjaOne’s toolset is comprehensive. With the addition of documentation, backup, and AV, it lets us slim our stack. Between it and our ticketing system, it is a tool that is used all day every day for all customers.”

John Fleming, K12.IT

“I also like the Help Desk and Documentation features. They took no time at all to set up and saved me quite a bit of time when I needed to take care of machines that were remote.”

Daniel Blystone, Leon Valley Texas

“NinjaOne’s customer support, online documentation, and training are superior to any other providers I’ve researched.”

Jerry Gray, Data Management Services International

“Beyond that, the support is phenomenal, with excellent documentation and self-help resources.”

Wyatt Hansen, LeaderOne Financial

Pros of NinjaOne

Unified Management Reviews

“We’re not constantly logging in and out of software, and NinjaOne is so intuitive and easy to use; everyone on our team quickly learned it and can access any third-party integration with one click.”

Joseph Pafundi, Nerds That Care

“NinjaOne has all the bells and whistles of other centralized configuration managers but without the expensive price tag.”

John Kavati, Patra Corporation

“With NinjaOne, we have a single pane of glass to manage backups, [ticketing, antivirus, asset management], software updates, software deployment, remote management, and device management and monitoring.”

Joann Dewwealth-O'Brien, Rare

“NinjaOne allows us to unify all the tools that we need to manage our customers as an MSP in a single pane of glass that’s easy to train our employees on.”

Alex Fuchs, Progressive Technology Solutions

“[NinjaOne] helps us be able to maintain the overall health of the estate and keeping problems from happening in the first place.”

Ken Taylor, Resicap

IT Efficiency Reviews

“NinjaOne has solved the issue of having to use 5 separate systems to manage our IT infrastructure. This saves us time and money.”

Chris Lancaster, Defcon Powersports

“Since switching to NinjaOne we’ve seen quite a few efficiency gains through the interface….It’s a lot easier and a lot faster to go through the controls and see what’s going on with your systems.”

Tom Lawrence, CNWR

“NinjaOne allows us to manage all our devices, plus access built-in ticketing and backup solutions in a single, unified platform.”

Khadija Samuels, Rare

“Using NinjaOne is like having extra IT staff to take care of things before they become an issue.”

Daniel Blystone, Leon Valley Texas

“We love how quickly we can get tasks done within the platform which increases our team’s productivity.”

Joshua Smith, Schilling IT

Automation Reviews

“Because of NinjaOne’s automations, we were able to effectively eliminate the workload equivalent to that of eighteen full-time technicians per major deployment.”

Kyle Thompson, Patra Corporation

“NinjaOne is quick and has approachable usability for managing thousands of devices. This is a central tool for our automations.”

Paul Gibson, Allevia Technology

“What I like best about NinjaOne is its user-friendly interface and the extensive automation options that make day-to-day tasks much easier.”

Finn Marschner, Relyon AG

“The automation reduces errors and speeds up routine tasks, making our IT operations smoother and more efficient.”

Jared Fire, Running Creek Casino

Common questions related to NinjaOne reviews

What does NinjaOne do?

NinjaOne is an Automated Endpoint Management Platform developed to help IT professionals efficiently automate the hardest parts of IT, deliver real-time visibility, security, and control over all endpoints through a single, centralized platform.

What kind of software and features does NinjaOne provide?

NinjaOne is a platform designed to consolidate vital IT functionalities into one centralized interface. Some features that NinjaOne offers include:

Patch management
Mobile device management
Software deployment
Remote access and control
Endpoint security
Endpoint backup and ransomware recovery
Scripting and automation
IT documentation
Ticketing system

Is NinjaOne SOC2 compliant?

Yes, NinjaOne is SOC 2 Type 2 certified, ensuring it meets high standards for security, availability, and confidentiality. Our clients’ trust is always one of the many factors we prioritize and take seriously.

What operating systems does NinjaOne support?

NinjaOne supports major operating systems including Windows, macOS, and Linux. NinjaOne also supports Android, iOS, and iPadOS for its MDM tool, proving its value as a comprehensive IT management solution.

Why choose NinjaOne?

NinjaOne has been shown to boost productivity, enhance security, and reduce costs for IT teams and managed service providers. Additionally, the platform is obsessed with customer success, providing free and unlimited onboarding, training, and support.

Ready to simplify the hardest parts of IT?