Manage Windows client endpoints at scale with NinjaOne’s powerful, easy-to-use RMM Software that delivers market-leading technician efficiency.
Monitor, control, and support all your clients’ Windows end-user devices, servers, virtual machines and networking devices from a single easy-to-use interface.
Get full visibility into your patch compliance status and automatically keep your entire estate of Windows endpoints up to date with complete reliability.
Quick to implement, easy to learn, and intuitive to use, NinjaOne gives technicians a game-changing platform. Nearly two-thirds of MSP customers report that with NinjaOne their technicians can handle 100+ additional endpoints.
NinjaOne partners get fast access to technical support, free onboarding, reliable new features monthly, and billing practices that align with MSP business models.
Monitor Windows devices in real time and automatically notify technicians when an issue arises so they can remediate faster and minimize end-user impact.
Automatically patch Windows operating systems vulnerabilities and auto-update over 300 3rd party applications. NinjaOne fully supports Mac and Linux device patching as well.
Take direct control of managed Windows or Mac endpoints with one of Ninja’s four remote access solutions for fast, secure, hands-on support.
Automate repetitive Linux endpoint tasks (app installs, patching, device setup, maintenance) to standardize outcomes, free up technicians, and improve device stability.
Fully automate the detection and resolution of endpoint issues such as stopped services, missed reboots, open ports, and missing applications with condition-based script deployments.
See device details, remediate issues, and manage endpoints on the go with NinjaOne’s powerful mobile app.
Give Windows device end-users the tools they need to help themselves, including remote access, file restores, and ticket management in our self-service portal.
Document processes, credentials, and device relationships with a complete IT documentation solution built directly into NinjaOne.
Whether you’re managing 50 or 15,000 endpoints, Ninja’s cloud-based infrastructure is fast, secure, and infinitely scalable.
Make your technicians more efficient with an intuitive interface that’s easy-to-learn, quick to navigate, centralizes actions, and cuts out extra clicks.
Get unlimited free onboarding, support, and training with hands-on technical support staff, an average incident first-response time of under 60 minutes and an a market-leading 98 CSAT score.
The Ninja product team actively seeks out feedback and acts on it, using a continuous release and thorough QA process to ensure our customers get reliable new features, functionality, and bug-fixes rapidly.
Protect end-user data with NinjaOne’s automated, easy-to-manage, multi-tenant backup solution for MSPs.
LEARN MOREMinimize the administrative burden of ticketing through context, automation, and in-ticket actions.
Quickly and securely provide hands-on remote support to distributed employees.
Automatically identify and remediate endpoint vulnerabilities across all operating systems and client environments at speed and scale.
“Thanks to our amazing customers, NinjaOne RMM has been rated the #1 RMM on G2 once again for 20 consecutive quarters – yes that’s 5 years. Driven by suggestions and feedback from our customers, an incredible number of innovative new features rolled out in the second half of this year – all focused on helping partners save time, automate more repetitive tasks, gain clearer visibility, and more effectively reduce risk for their clients.
To learn more about our rankings, please read our full RMM Spring G2 report.
| Criteria |  |
Datto RMM | Kaseya | ConnectWise RMM | N-Central | N-Sight RMM | Atera | Syncro |
|---|---|---|---|---|---|---|---|---|
| Ease of Setup | 94 | 89 | 74 | 81 | 79 | 85 | 93 | 90 |
| Ease of Admin | 94 | 90 | 79 | 82 | 81 | 85 | 92 | 90 |
| Ease of Use | 94 | 90 | 79 | 85 | 81 | 85 | 94 | 89 |
| Quality of Support | 96 | 88 | 78 | 78 | 81 | 84 | 92 | 86 |
| Device Management | 94 | 92 | 85 | 86 | 89 | 87 | 90 | 88 |
| Remote Monitoring | 95 | 93 | 87 | 95 | 92 | 91 | 92 | 89 |
| Patch Management | 92 | 87 | 83 | 91 | 85 | 84 | 88 | 83 |
| Remote Access | 93 | 88 | 81 | 89 | 89 | 89 | 92 | 87 |
| Overall Score | 94 | 89 | 80 | 85 | 84 | 86 | 91 | 87 |
RMM is short for “remote monitoring and management.” As the name implies, RMM software is used to do two things: a) gather information from remote endpoints and networks to assess their health; and b) perform various remote IT management tasks on them without disruption.
RMM solutions are most widely used by managed services providers (MSPs). These professionals provide IT support to clients in different locations, and they need a fast, reliable way of doing that without having to be physically present in client offices providing on-site support.
With workforces becoming increasingly distributed, however, it’s also becoming more and more common to see internal IT departments also utilizing RMM tools.
Under the right conditions and management, RMM software can help IT providers completely transform their operations, making them more efficient, more effective, and — in the case of MSPs — more profitable. Here are a few of the benefits of using RMM software that IT providers value most:
Complete visibility and control from a central location: That makes it possible for even small MSPs or IT departments to support, secure, and manage large numbers of systems no matter where they’re located.
Comprehensive IT management via a single pane of glass: Thanks to integrations with endpoint security, backup, PSA, and other software, RMM dashboards can serve as a central control panel, dramatically cut down on the number of screens techs and admins have to toggle back and forth between during the day.
Automation makes support scalable: Streamlining and automating workflows frees techs from time-consuming manual tasks and empowers them to support more users and endpoints.
Proactive rather than reactive support: RMM software allows service providers to escape the disruptive cycle of constantly putting out fires, and instead helps them get ahead of potential issues and avoid downtime and disruption altogether (find out how the right RMM can help you transition from providing break/fix support to generating recurring revenue with managed services).
Within the context of an RMM, management refers to managing any macOS device, on any network, from any location
NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
Remote monitoring services provide the tools to monitor your IT infrastructure from anywhere. NinjaOne RMM provides this capability from a single-pane-of-glass and allows you to create custom alerts based on system performance. The NinjaOne RMM platform monitors:
Remote management tools allow you to remotely manage a device or a network from a remote location. NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
Remote maintenance with RMM software allows technicians to deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.
No. Security risks can be created by how RMM tools are used (or misused).
NinjaOne RMM lets you manage any macOS device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
Remote command line / PowerShell / terminal
Task manager / activity monitor
File explorer / finder
Services manager
Registry editor
Script deployment tool
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
Performance thresholds (e.g. CPU usage, storage utilization, etc)
Applications, processes, services, and daemons
Device state and status
Hardware changes
And more
NinjaOne integrates with all the best professional service automation (PSA) providers, including Accelo, Autotask, SherpaDesk, ConnectWise, and more. We recommend integrating your PSA solution with your RMM software for greater efficiency and ease of use. You can find all the PSA solutions that integrate with NinjaOne on the integrations page. Ensure that all your IT management and business management tools work together by integrating your PSA software with NinjaOne RMM.
NinjaOne RMM offers pay-per-device pricing that allows users to pay monthly for what they need. To receive your custom quote for NinjaOne RMM, visit the pricing page and input your information. If you want to test Ninja before receiving a quote, sign up for a free trial of NinjaOne RMM. With the free trial, you gain full access to all NinjaOne RMM features so you can explore and become familiar with the solution.
NinjaOne RMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaOne RMM.
NinjaOne RMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaOne RMM.
