When alerts are imported, they automatically generate a HaloPSA ticket, configured by alert type, device type, and organization in which the affected device resides. The ticket is assigned using the rules defined within HalosPSA. Once the ticket is resolved, its status syncs back to the NinjaOne and appears in the device activity list. Documentation on the integration can be found in the HaloPSA product site and is linked to from the NinjaOne Dojo