Streamline helpdesk efficiency. Resolve issues faster.

Reduce ticket resolution times with automated request management.

Actionable insights. Customized ticketing workflows. Improved IT service.

Streamline workflow automation

Manage all workflows, end-user devices, servers, VMs, and networking devices from a single easy-to-use interface.

Improve service delivery times

Leverage the power of our integrated single-pane solution to take one-click actions right from a ticket for seamless service management.

Enhance end-user productivity

Empower technicians to solve critical problems faster so end users can get back to productivity more quickly.

Features and Solutions

Easily Manage IT Tickets icon

Easily Manage IT Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

Settings icon

Act Directly from a Ticket

Employ NinjaOne Ticketing’s seamless integration with our endpoint management capabilities, allowing you to take common and critical remediation actions without ever leaving the ticket.

Automation icon

Automate IT Ticketing Workflows

Enhance your team’s efficiency with customizable response templates, highly configurable condition-based ticket creation rules, and event- and time-based ticket routing automations.

Collaboration icon

Collaboration Made Easy

Work together more efficiently with an easy-to-use ticket workspace featuring private/public message, @ mentions, and a shared activity feed.

Timer icon

Quickly Resolve Problems

Easily identify, analyze, and remediate problems – with automatically populated vital information, system details, etc. – to minimize the impact of wide-spread issues.

Discover value in 5 minutes.

Customers love NinjaOne

0 %
saved time on manual tasks through automation
0 %
reduced ticket volumes and resolution times
0 %

replaced 3-4 tools with NinjaOne

Guy standing next to "Decked" truck
Play Video

NinjaOne kicks IT into hyperdrive, and helps DECKED keep pace with rapid growth

Events, Updates, and Resources

This is why customers love us

Ready to simplify the hardest parts of IT?

FAQs

The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When and end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.

IT tickets is the term used to refer to a record of an IT support request submitted to an IT team to resolve issues and provide support for end-user requests. Tickets may represent many different types of requests depending on the nature of the IT environment and the focus of the IT team. They may go by other names like “service requests”, “trouble tickets” or “support cases” but most organizations and users are familiar with the term “IT ticket.”

The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When and end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.

NinjaOne’s ticketing software is built exclusively for IT professionals to make help-desk activities as fast and simple as possible. To do this, Ninja’s solution automates ticketing workflows, allows users to take action directly from tickets, customizes essential documentation, and improves collaboration with an easy-to-use ticket workspace. Additionally, users can manage, assign, take on, and interact with tickets remotely via NinjaOne’s mobile app. Partner with NinjaOne and sign up for your free trial to start providing next-level IT support today.

Ticketing software helps IT teams manage requests, events, issues, and alerts that require support from technicians. Using ticketing software, technicians are able to automate ticketing processes, analyze and resolve issues, meet SLAs, document important information, and collaborate with others to provide top-of-the-line support. Ticketing software is a type of help desk software that’s designed to improve IT support efforts. Find out how NinjaOne Ticketing can make technicians’ lives easier and improve IT support with a free trial.

NinjaOne’s ticketing software provides benefits not only for technicians and their teams, but also for businesses as a whole. From a business perspective, the main purpose of Ninja’s ticketing software is to reduce technicians’ workloads, save time, boost efficiency, improve productivity, and provide reliable IT support for teams. For technicians, the benefits of NinjaOne’s ticketing software include customizable ticket boards, workflow automation and management, ticketing dashboards and reports, active asset management, and workspaces to improve collaboration. See NinjaOne’s ticketing system software in action by watching this free demo video.

NinjaOne’s ticketing support system is the perfect solution for IT teams and MSPs who need a unified tool that provides ticket automation, automatic context and information population, active asset management, flexible technician boards/workspaces, and remote ticket management. If your technicians have constantly-growing workloads, inefficient tools, poor collaboration, or difficulty finding contextual information, it’s time to switch to a better solution. After partnering with NinjaOne, IT teams have minimized resolution times, improved reporting capabilities, and customized ticketing environments to boost efficiency and productivity. See what NinjaOne partners think about NinjaOne ticketing on the customer stories page.

NinjaOne offers pay-per-device pricing for clients that’s flexible and customized. To receive an accurate, customized quote for NinjaOne ticketing software, visit the pricing page and fill in your information. With monthly payments that are customized for you, NinjaOne ensures that your business only pays for the tools and solutions it needs. If you want to see how NinjaOne ticketing works with your specific IT environment, start a free trial today.

Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.