Ratings
Acronis
SysAid
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Acronis
Product Summary
Acronis Cyber Protect Cloud is a cyber protection solution that ensures the security of all business data. It offers backup, disaster recovery, security, automation, and management solutions and can integrate with many other tools. Acronis empowers providers to deliver reliable services with endpoint management, IT security, data backup and recovery, and EDR.
Use Cases
- Endpoint management:
Users can monitor, manage, and secure all their endpoints regardless of their locations. - Data backup & recovery:
Acronis enables IT teams to secure and protect critical data using data backup and recovery. - IT security:
IT professionals can proactively protect and secure their IT environments with Acronis EDR.
Shortcomings
- Web interface issues:
The software’s web interface can be slow or stop suddenly, causing inconvenience. - Unclear error messages:
The software’s error messages are difficult to decipher, especially when a backup is unsuccessful. - Auto-update failure:
Auto-update on agents does not always succeed. - Support knowledge:
Some users have found that it is difficult to obtain support and troubleshooting help.
SysAid
Product Summary
SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.
Use Cases
- IT support automation:
With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks. - Ticketing system:
SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets. - Asset inventory:
SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.
Shortcomings
- Remote access:
SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams. - User interface:
G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience. - Initial setup:
SysAid has a steep learning curve that requires more time and resources to get up and running.
NinjaOne
Why your peers choose us over Acronis and SysAid
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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