Ratings
Action1
LogicMonitor
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Action1
Product Summary
Action1 is a cloud-based management system for internal IT departments and managed service providers. The platform features a typical monitoring and management tool, but the solution mostly highlights its patch management capabilities.
Use Cases
- Patch management:
Action1 poised its patch management capabilities as its cornerstone feature, allowing continuous patch compliance for servers and workstations. - Vulnerability discovery:
The management and monitoring tool provides real-time vulnerability discovery, reducing ransomware risks for the IT infrastructure. - Easy deployment:
Technicians can quickly deploy applications and software to their endpoints.
Shortcomings
- Software compatibility:
The Action1 agent is strictly Windows. The core platform requires a Windows machine (Windows 7 or later) to function. - Navigation:
More advanced features are buried within the platform, making it hard for technicians to locate them. - Reporting:
Action1’s reporting section could be improved since there’s currently no way to pull a report per device of all the software installed.
LogicMonitor
Product Summary
LogicMonitor is a SaaS-based, cloud-native monitoring platform that consolidates several monitoring tools. It enables MSPs and IT administrators to use a single hub to monitor an organization’s IT infrastructure. It can seamlessly collect data, provide valuable insights into device or server performance, and alert technicians to any anomalies discovered so that they can resolve any issues.
Use Cases
- Remote monitoring:
LogicMonitor gathers data and provides visibility into remote endpoint devices and networks. - Custom Data:
Users can create custom datasets or simply utilize a template to extract data from endpoints and networks. - IT infrastructure security:
LogicMonitor uses analytic and diagnostic tools to identify any issues with networks, servers, and applications and offer troubleshooting solutions.
Shortcomings
- Complex configuration:
Reviews say that setting up configurations, alerts, and custom integrations is a complex process that requires more technical expertise and time. - User interface:
A lot of users have said that LogicMonitor lacks customizability for the interface, and the UI’s limited filtering options make navigating difficult. - Difficult setup:
LogicMonitor has a lot of features which gives it a steep learning curve, and it can require more time and resources to get IT professionals comfortable with the platform.
NinjaOne
Why your peers choose us over Action1 and LogicMonitor
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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