Addigy vs Datto

NinjaOne

Ratings

Addigy

Datto

Overall

4.5

4.8

Meets Requirements

164 responses

8.9

45 responses

9.2

905 responses

Ease of Use

8.2

166 responses

7.2

172 responses

9.3

912 responses

Ease of Setup

8.3

149 responses

7.8

32 responses

9.4

804 responses

Ease of Admin

8.5

155 responses

8.2

33 responses

9.5

80 responses

Quality of Support

8.9

158 responses

8.2

42 responses

9.4

876 responses

Ease of Doing Business with

9.2

147 responses

8.5

31 responses

9.6

808 responses

Product Direction (% positive)

8.7

161 responses

9.7

39 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Addigy

Product Summary

Addigy is a mobile device management console especially created for Apple devices. It features a full-feature management platform that is specifically made to manage, monitor, and secure iOS, macOS, iPadOS, tvOS-ran devices in real time.

Use Cases

Support:
Addigy users recognize the platform’s prioritization of delivering good customer support. The platform also has a dedicated community that offers help and can be a source of critical information about its features and services.
Ease of use:
Some users mentioned that Addigy is straightforward to deploy. Its ease of use helps users implement that platform quickly, specifically, those who don’t have that much experience in running a mobile device management software.
Single-login management:
Addigy allows users to manage multiple clients from one login, simplifying the process of applying configurations and policies to all of their clients from a single interface.

Shortcomings

User interface:
There are users who have raised concerns about Addigy’s user interface. The interface makes some processes a little challenging, such as moving devices between policies.
Limited to Apple:
The platform only supports Apple devices. This can be limiting to MSPs and IT administrators with endpoints on operating systems.
Policy management:
Some users report difficulty understanding how to create and manage policies within Addigy. This affects workflow, requiring extra time to implement policies effectively.

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access.
IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR.
PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.

Shortcomings

Patch management issues:
When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
Customer support:
Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket.
Full trial:
Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.

NinjaOne

Why your peers choose us over Addigy and Datto

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Addigy vs Datto

Ratings

Addigy

Datto

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Addigy

Product Summary

Use Cases

Shortcomings

Datto

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Addigy and Datto

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Addigy

Datto

Resources

Company

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