Ratings
Addigy
GoTo Resolve
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Addigy
Product Summary
Addigy is a mobile device management console especially created for Apple devices. It features a full-feature management platform that is specifically made to manage, monitor, and secure iOS, macOS, iPadOS, tvOS-ran devices in real time.
Use Cases
- Support:
Addigy users recognize the platform’s prioritization of delivering good customer support. The platform also has a dedicated community that offers help and can be a source of critical information about its features and services. - Ease of use:
Some users mentioned that Addigy is straightforward to deploy. Its ease of use helps users implement that platform quickly, specifically, those who don’t have that much experience in running a mobile device management software. - Single-login management:
Addigy allows users to manage multiple clients from one login, simplifying the process of applying configurations and policies to all of their clients from a single interface.
Shortcomings
- User interface:
There are users who have raised concerns about Addigy’s user interface. The interface makes some processes a little challenging, such as moving devices between policies. - Limited to Apple:
The platform only supports Apple devices. This can be limiting to MSPs and IT administrators with endpoints on operating systems. - Policy management:
Some users report difficulty understanding how to create and manage policies within Addigy. This affects workflow, requiring extra time to implement policies effectively.
GoTo Resolve
Product Summary
GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.
Use Cases
- Remote support:
Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control. - Remote management:
Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware. - Scripting automation:
GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.
Shortcomings
- Slow performance:
Users have complained about slow performance and file transfer delays. - Unstable remote connection:
GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors. - Re-establishing remote connection:
Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.
NinjaOne
Why your peers choose us over Addigy and GoTo Resolve
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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