Arcserve vs SyncroMSP

NinjaOne

Ratings

Arcserve

SyncroMSP

Overall

4.2

4.5

4.8

Meets Requirements

8.3

12 responses

8.7

92 responses

9.2

905 responses

Ease of Use

8.8

12 responses

8.9

93 responses

9.3

912 responses

Ease of Setup

8.2

11 responses

73 responses

9.4

804 responses

Ease of Admin

7.9

11 responses

8.9

76 responses

9.5

80 responses

Quality of Support

8.9

12 responses

73 responses

9.4

876 responses

Ease of Doing Business with

8.8

11 responses

8.3

91 responses

9.6

808 responses

Product Direction (% positive)

6.5

10 responses

8.8

86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Arcserve

Riepilogo del prodotto

Arcserve Unified Data Protection (UDP) offre alle aziende la protezione dei dati e disaster recovery. Grazie alle sue funzionalità di backup, può aiutare a prevenire la perdita di dati. Questa soluzione protegge anche gli ambienti IT da minacce alla sicurezza come il ransomware. Arcserve consente agli amministratori IT di gestire tutti i backup da un’unica console privata o basata su cloud.

Casi d’uso

Backup e ripristino:
La funzionalità di ripristino dei dati da ransomware di Arcserve permette ai tecnici di recuperare rapidamente sistemi e dati, riducendo i tempi di inattività e prevenendo la perdita di dati.
Disaster recovery:
In caso di disastro o di minaccia alla sicurezza, questa soluzione garantisce il ripristino dei dati vitali con macchine virtuali istantanee e bare metal recovery (BMR). Le funzionalità di ripristino granulare offrono ai tecnici un maggiore controllo sul recupero dei dati e del sistema.
Gestione centralizzata:
Gli utenti possono gestire backup, dati e ripristini da un’unica console basata su cloud.

Punti deboli

Problemi di gestione delle licenze:
Gli utenti si sono lamentati di errori di licenza che hanno impedito l’esecuzione dei backup.
Problemi di stabilità:
Le connessioni con il server o gli agenti possono essere perse, con conseguenti errori di backup.
Interfaccia impegnativa:
Molti utenti si sono lamentati del fatto che l’interfaccia grafica fatica a funzionare su alcuni browser e sistemi operativi. L’interfaccia è inoltre obsoleta e difficile da navigare.

SyncroMSP

Product Summary

Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.

Use Cases

PSA:
SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows.
Remote management:
Users can monitor endpoint devices from a single hub and remediate any detected problems.
Patch management:
SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.

Shortcomings

User interface:
SyncroMSP features a dashboard that could use some improvements in terms of customization for a better user experience.
Customer support:
Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully.
Mobile issues:
Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.

NinjaOne

Why your peers choose us over Arcserve and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Arcserve vs SyncroMSP

Ratings

Arcserve

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Arcserve

Riepilogo del prodotto

Casi d’uso

Punti deboli

SyncroMSP

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Arcserve and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Arcserve

SyncroMSP

Resources

Company

Contact Info

Arcserve vs SyncroMSP

Ratings

Arcserve

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Arcserve

Riepilogo del prodotto

Casi d’uso

Punti deboli

SyncroMSP

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Arcserve and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Arcserve

SyncroMSP

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