Ratings
Atera
BMC Helix Client Management
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Atera
Product Summary
Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.
Use Cases
- RMM:
Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints. - PSA:
Atera offers a PSA solution that includes billing, helpdesk, and reporting. - Patch management:
IT teams can automate Windows, Mac, & Linux patching on endpoint devices. - Network discovery:
Scan and secure your networks in real time to gain insight into your IT environment.
Shortcomings
- Inconsistent customer service:
Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need. - Limited integrations:
Integration options are limited compared to alternative solutions. - Patch management issues:
Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform. - Scarce network monitoring options:
While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.
BMC Helix Client Management
Product Summary
With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.
Use Cases
- Patch management:
BMC Helix ensures that all systems are patched to keep your IT network healthy. - Inventory management:
The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets. - Software deployment:
BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.
Shortcomings
- Basic functions:
Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool. - User interface:
BMC Helix’s user interface could be improved to be easier to navigate and understand. - Set-up:
Getting the platform to run smoothly may take some time.
NinjaOne
Why your peers choose us over Atera and BMC Helix Client Management
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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