Atera vs Device42

NinjaOne

Ratings

Atera

Device42

Overall

4.6

4.7

4.8

Meets Requirements

8.9

332 responses

37 responses

9.2

905 responses

Ease of Use

9.2

337 responses

8.9

37 responses

9.3

912 responses

Ease of Setup

9.1

254 responses

8.6

33 responses

9.4

804 responses

Ease of Admin

262 responses

8.8

33 responses

9.5

80 responses

Quality of Support

9.1

315 responses

9.6

36 responses

9.4

876 responses

Ease of Doing Business with

9.4

257 responses

9.5

32 responses

9.6

808 responses

Product Direction (% positive)

9.5

323 responses

9.4

36 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Atera

Product Summary

Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.

Use Cases

RMM:
Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints.
PSA:
Atera offers a PSA solution that includes billing, helpdesk, and reporting.
Patch management:
IT teams can automate Windows, Mac, & Linux patching on endpoint devices.
Network discovery:
Scan and secure your networks in real time to gain insight into your IT environment.

Shortcomings

Inconsistent customer service:
Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need.
Limited integrations:
Integration options are limited compared to alternative solutions.
Patch management issues:
Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
Scarce network monitoring options:
While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

Device42

Product Summary

Device42 is a full-stack agentless discovery and dependency mapping platform for hybrid IT. It is also an IT asset management platform built for complex IT environments, unifying IT visibility across data centers and clouds.

Use Cases

Customer support:
Device42 users acknowledge the platforms customer support. Their support team responds to issues and listens to feedback.
Installation:
Users pointed out that Device42 is simple to install and deploy. Device42s installation offers minimal complexity, streamlining the whole deployment process.
RESTful API:
Device42 features a RESTful API, which promotes extensive and flexible integration capabilities. This API enables Device42 to integrate seamlessly with internal systems and other platforms, enhancing its utility.

Shortcomings

User interface:
Some users have raised issues with Device42s user interface, which they say is complex and a bit cumbersome when manually editing switch ports. It can affect the overall user experience and sometimes hinder workflow efficiency for IT administrators.
Documentation:
Device42s documentation could use some improvement and updating. Users specifically pointed out the need for improvements to the documentation of the user interface, reporting, and the software’s main uses.
Limited Large-Scale Visualization:
Some platform users desire better visualization and holistic views of physical interconnections on a larger scale. This limitation affects users who need broader overviews of their network infrastructure?.

NinjaOne

Why your peers choose us over Atera and Device42

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Atera vs Device42

Ratings

Atera

Device42

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Atera

Product Summary

Use Cases

Shortcomings

Device42

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Atera and Device42

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Atera

Device42

Resources

Company

Contact Info

Atera vs Device42

Ratings

Atera

Device42

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Atera

Product Summary

Use Cases

Shortcomings

Device42

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Atera and Device42

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Atera

Device42

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