Ratings
Automox
Jamf
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Automox
Product Summary
Automox is a cloud-native endpoint management solution that offers automated patch management and configuration of endpoints across multiple OS. Automox provides managed service providers (MSPs) and IT teams visibility of all endpoints. It allows organizations to automate software patch deployment, create custom scripts for Windows, MacOS, and Linux endpoints, and support third-party software.
Use Cases
- Patch management:
Automox automates software updates and the deployment of critical patches for endpoint device systems. Patch automation and custom configurations are available for Windows, MacOS, and Linux, as well as third-party software, including Google, Amazon, Adobe, and Java. - Remote monitoring:
The built-in Automox Remote Control offers full visibility of all endpoints. IT administrators can locate non-compliant devices and remotely access, patch, and troubleshoot any issues. - Automated vulnerability remediation:
Automox can integrate with scanning solutions to detect endpoint vulnerability.
Shortcomings
- Complexity:
Some users might find the platform’s advanced features a bit overwhelming, particularly if they are looking for a simple patch management solution. - Device recognition:
Some users have encountered devices incorrectly showing an offline status. This issue requires the device to be manually rebooted to resolve. - Reporting:
Some users have expressed that Automox’s reporting capabilities do not meet their needs as reports have limited information. Furthermore, the lack of multi-tenancy requires users to view reports from each tenant individually.
Jamf
Product Summary
Jamf is an Apple device management and security platform with zero-touch deployment, inventory management, identity and access management, and endpoint protection. IT pros use it to manage the entire lifecycle of their Apple devices.
Use Cases
- Device and app management:
Jamf helps you automatically deploy patches from the Mac App Store to your managed Apple devices. - Threat detection:
Jamf regularly scans your IT network and immediately notifies assigned IT technicians of possible vulnerabilities. - Visibility:
Jamf offers end-to-end visibility into your IT network so that you can gather actionable, context-rich telemetry.
Shortcomings
- Customer support:
According to reviews, JamfÂ’s customer support can take a while to respond to tickets. - Learning curve:
Less experienced users may have a harder time understanding the various features and functions of Jamf. - Software updates:
Jamf could improve how well it allows users to manage and configure their updates.
NinjaOne
Why your peers choose us over Automox and Jamf
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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